Broker Support Executive
Specialist Mortgages
London
We are currently partnered with a specialist lender, who are going through significant growth.
As Broker Support Executive, you will proactively work with brokers on a desktop basis to enhance relationships, increase sales opportunities, work within a team to positively contribute to the delivery of departmental and business key performance objectives and provide accurate MI and analysis to management.
Responsibilities:
*Accountability for individual performance and contribution to achieve KPI’s set by the business.
*Ongoing management, development & recruitment of Brokers and related external organisations.
*Effectively and professionally communicate with the broker introducer network, responding to enquiries in a timely manner and resolving any queries or issues providing one call resolution.
*Maintain & recruit existing & new Brokers to help build the brand and maximise our market share & opportunity.
*Review referrals in line with criteria & ensure referral data is accurately recorded. Provide feedback on re-occurring issues and training opportunities.
*Ensure minimum meeting frequency & training expectations are met.
*Maintain acceptable quality standards of introducer submissions.
*Analysis & provision of accurate MI and reports to Senior Management & Directors.
*Effectively present & communicate with your broker network to educate on our products and how we could positively change their business.
*Interpret management information reports to enhance broker performance.
Skills and Experience:
*Experience within a financial services environment is preferable, however training and support will be given.
*Good organisational and time management skills resulting in the ability to prioritise tasks to meet tight deadlines.
*Excellent attention to detail and a desire to provide excellent customer service.
*Ability to self-motivate and use own initiative to achieve individual target, combined with ability to positively contribute to a team.
*Excellent written and oral communication skills.
*Good questioning techniques and investigative skills.
*Strong computer literacy including working experience on Microsoft Office.