*Location: East London
*Hybrid (2 days in the office, 3 days work from home)
*Salary: £24.13 (PAYE) per hour / £30.10 (Umbrella) per hour
*Temp for 3 months with possible extension
We are seeking a Tenancy Specialist to provide high-level expertise on tenancy-related matters including Tenancy Fraud, Anti-Social Behaviour (ASB), Domestic Abuse, and legal action for tenancy enforcement. The successful candidate will be responsible for case management and will work closely with field-based officers to ensure effective investigation of cases and that the most appropriate, cost-effective, and proportionate action is taken.
Day to Day of the role:
*Manage all tenancy fraud, sub-letting, and Right To Buy (RTB) fraud cases across the region, including conducting investigations or tasking colleagues to investigate locally.
*Effectively manage anti-social behaviour cases, directing and supporting colleagues with investigations and enforcement action.
*Decide on the most appropriate action against those who commit tenancy fraud or perpetrate anti-social behaviour and the most appropriate support for victims.
*Prepare legal files and manage legal action cases for tenancy enforcement and fraud, working with solicitors, process servers, and bailiffs.
*Represent at court for tenancy fraud, ASB, and other tenancy-related legal cases as required.
*Manage complex tenancy management cases referred from customer support, such as complex successions and end of tenancy reviews.
*Liaise with the Police and other partners to acquire evidence for identifying fraud and/or criminal proceedings.
*Liaise with internal and external agencies such as Women’s Aid, local authorities, mediation services, solicitors, or support services.
Required Skills & Qualifications:
*An excellent understanding of anti-social behaviour and/or tenancy fraud.
*Excellent knowledge of relevant legislation in respect to tenancy management, fraud, ASB, and legal disrepair.
*Experience of investigative interviewing, ideally for fraud and/or ASB.
*Good investigative, intelligence gathering, and problem-solving skills.
*Positive mindset with a focus on solutions.
*Ability to weigh up different views, exercise good judgement, and make decisions.
*Confident and able to challenge in a positive and constructive manner.
*Resilient and adaptable.
*Excellent communication skills, able to adapt approach to the audience.
*Ability to develop effective working relationships with colleagues across the organisation and external agencies.
*Experience of successful case management with positive outcomes.
*Flexibility to work early mornings or evenings if required to support investigation work.
Desirable:
*Knowledge and understanding of Data Protection and how it applies in investigation work.
*Experience of preparing and presenting cases at court.
*Counter Fraud Specialist qualification
To apply for this Tenancy Specialist position, please submit your CV detailing your relevant experience OR send your CV to me at