Lead Customer Relations Coordinator
other jobs Jackson Hogg
Added before 4 Days
- England,East of England,Cambridgeshire
- full-time
- Competitive salary
Job Description:
Lead Customer Relations Coordinator
Location: St Ives, Cambridgeshire
Main Purpose
A lead customer service role coordinating and implementing service contracts within the NHS including preparing quotes for remedial works with additional responsibility for mentoring, training, and leading CRC’s.
Key Responsibilities
*Coordinating and implementing service contracts, liaising with service sales to ensure smooth transition
*Daily communication with CRCs on tasks and dashboard management
*Drafting and Implementing training plans and performance reviews for CRCs with the Head of CSQ to improve processes
*Approving absence and holiday entitlement
*Daily communication with customers at the NHS and private hospitals including but not limited to Facilities Management companies
*Preparation of client documentation, generating quotations (including remedial), order processing, compiling reports, responding to customer calls and arranging shipments
*Liaising between service sales, sub-contractors and sites to arrange 3rd party servicing and ensure reports are completed and the customer is aware of any recommendations
*Visiting key customers to evaluate the service provided by the CSQ team and reporting to the Head of CSQ
*Responsible for ensuring 3rd party RAMS are completed
*Ad hoc administrational tasks including raising requisitions and PO’s
*Promote cross functional working and demonstrate a one team approach to promote a positive culture within the workplace
*Assisting in the recruitment and on-boarding of new members of the team
Experience / Qualifications
*Experience working in a customer service role
*A leadership or management qualification would be an advantage or planned NVQ/ILM in Management at level 3 minimum.
*Ability to develop system processes and improve existing Standard Operating Procedures (BSOPs)
*Experience of working in a busy sales department
*Experience of CRM systems required, and Salesforce experience would be advantageous.
*Customer service experience preferably gained in a business-to-business organisation
*Basic sales experience would be preferable
In addition to a competitive salary the company offers the following benefits:
*Pension auto-enrolment after 3 months, with 6% employer contributions and opportunity to make your pension contributions via salary sacrifice
*BUPA private medical insurance after 6 months
*Employee rewards scheme
*Death-in-service benefit
*Employee Assistance Programme
*25 days holiday plus Bank Holidays
*Cycle to Work schemes
*Company Events
*Bonus Scheme
Location: St Ives, Cambridgeshire
Main Purpose
A lead customer service role coordinating and implementing service contracts within the NHS including preparing quotes for remedial works with additional responsibility for mentoring, training, and leading CRC’s.
Key Responsibilities
*Coordinating and implementing service contracts, liaising with service sales to ensure smooth transition
*Daily communication with CRCs on tasks and dashboard management
*Drafting and Implementing training plans and performance reviews for CRCs with the Head of CSQ to improve processes
*Approving absence and holiday entitlement
*Daily communication with customers at the NHS and private hospitals including but not limited to Facilities Management companies
*Preparation of client documentation, generating quotations (including remedial), order processing, compiling reports, responding to customer calls and arranging shipments
*Liaising between service sales, sub-contractors and sites to arrange 3rd party servicing and ensure reports are completed and the customer is aware of any recommendations
*Visiting key customers to evaluate the service provided by the CSQ team and reporting to the Head of CSQ
*Responsible for ensuring 3rd party RAMS are completed
*Ad hoc administrational tasks including raising requisitions and PO’s
*Promote cross functional working and demonstrate a one team approach to promote a positive culture within the workplace
*Assisting in the recruitment and on-boarding of new members of the team
Experience / Qualifications
*Experience working in a customer service role
*A leadership or management qualification would be an advantage or planned NVQ/ILM in Management at level 3 minimum.
*Ability to develop system processes and improve existing Standard Operating Procedures (BSOPs)
*Experience of working in a busy sales department
*Experience of CRM systems required, and Salesforce experience would be advantageous.
*Customer service experience preferably gained in a business-to-business organisation
*Basic sales experience would be preferable
In addition to a competitive salary the company offers the following benefits:
*Pension auto-enrolment after 3 months, with 6% employer contributions and opportunity to make your pension contributions via salary sacrifice
*BUPA private medical insurance after 6 months
*Employee rewards scheme
*Death-in-service benefit
*Employee Assistance Programme
*25 days holiday plus Bank Holidays
*Cycle to Work schemes
*Company Events
*Bonus Scheme
Job number 1700792