JRRL are looking for a Team Leader in customer service to join our client, an established financial services company in Bromley. This is a hybrid role where you will be responsible for coaching and developing a mid-sized team and supporting the Customer Services Manager to provide a high level of customer service support, from initial contact through to the end of the contract terms. This is a hybrid role, with two days from home once established.
As a Customer Service Team Leader, you will:
*Supervise the day-to-day duties of Assistants and Record Keepers in accordance with agreed service levels which include:
*Ensure that all incoming paper and electronic documentation is scanned/recorded daily
*Ensure all documentation received is reviewed and distributed to the appropriate teams
*Dispatch correspondence/documentation to our customers and other Providers
*Review, monitor and maintain quality control of the team’s work, providing feedback
*Identify and provide training as required
*Review objectives and create training and development plans
*Continuously improve and automate administration processes, keeping up to date
*Manage business practices, processes, changes and risks

The ideal Customer Service Team Leader will have the following skills and experience: 
*2 years’ Team Leader experience in a regulated environment
*Strong verbal and written communication skills
*Experienced in motivating, coaching and developing a team
*Good organisational skills and ability to prioritise
*Good interpersonal skills
*Knowledge of CRM systems would be advantageous
In return, you will get 25 days holiday, contributory pension and life assurance plus a yearly bonus. This is a hybrid role, working 2 days per week at home once trained.
You will receive individual and team training to help develop in the role and will be joining a friendly and collaborative work environment.