Location: Essex
Basic Salary - £44,720 - £53,040 - OTE £62,920 - £71,240
Job Role: REGISTERED HOMES MANAGER
White Trees group is owned and operated by SureCare Residential Ltd. Our role as a company is to provide a home for vulnerable and complex young people who find themselves in residential care for a magnitude of reasons, often completely out of their control and/or comprehension. Our company was founded on the belief that what we do, not only keeps our young people safe and away from harm, we assist on helping grow, develop and build brighter futures for all of the young people in our care.
It is important that you understand your role within the company as a Therapeutic Project Worker and spend as much time as possible learning about and understanding your role within the company. It’s not the individual that makes the difference in the long-term changes to a young person, it’s the continuity that’s provided through rigorous care planning, therapeutic interventions and understanding that the consistency of the team approach is what builds the brighter futures for all of our young people.
SCOPE OF THE POST
The Manager is required to provide effective clinical leadership, governance and management and it is their responsibility to secure, sustain and promote the reputation and daily operation of the home. To ensure the delivery of high quality holistic care and to create a caring environment, conducive to individual needs and practice research development within the legislative framework of quality assurance.
To provide a ’needs led’ service for children & young people accommodated, by adopting a person-centred approach fostering self-awareness and reflection, personal growth and giving each person the strongest voice with regards to decision making and lifestyle choices.
Leadership & Management
*To provide leadership & management to all staff, and ensure you deliver the highest possible quality of care within a safe working and living environment.
*To be a positive and effective role model for all employees, being approachable and providing a regular presence within the home, as well as being consistent in all actions and decisions.
*To set and maintain clear standards of care within the home in line with compliance expectations and under guidance and support of the compliance manager.
*To lead and manage a team of staff, understanding that others may have different views or ways of doing things. Promote tolerance and acceptance and raise any issues in an appropriate forum.
*To understand the importance of the shift pattern and on-call mechanisms, and being available as required
*Understanding that not turning up to work or confusing the rota or shift pattern can cause serious harm and confusion within the team
*You will make sure that any poor behaviour or conduct from colleagues is reported via the correct channels using our whistle blowing policy and procedures as guidance
*You must work collectively with your team, this may/will mean that your own values and beliefs must be put to one side so that frameworks and care planning can be delivered consistently
*To develop a culture of continuous quality improvement following guidance and support from the compliance manager.
*To maintain a comprehensive induction process for all new employees to ensure they are effectively introduced to the Home, young people, team and to deliver systems and procedures, and good practices in conjunction with CPD and organisational and policy and procedures.
*Ensure that organisation codes of professional conduct and other policy guidance relating to professional practices are always followed.
*Take responsibility and accountability for the delivery of professional, competent, and high-quality care.
*To conduct regular reviews with new employees during their probationary period, managing progress and shortfalls, and to always conduct the six-monthly review to confirm the appointment.
*To ensure all staff are annually appraised and that required standards of performance are being achieved, to manage under-performance / shortfalls through objective setting and regular reviews, and that regular supervisions occur in line with company policy.
*To ensure complaints and suggestions are positively actioned and dealt with correctly.
*To identify individual service needs in line with the home’s annual development plan, the workforce development plan. Monitoring & reviewing employee’s performance, arranging training and evaluating their effectiveness, and ensuring that staff have completed the required training each year.
*To facilitate and hold regular staff, young people, and stakeholders’ consultations, to provide and receive feedback, and administer the questionnaires provided as part of the company’s Quality Assurance Systems.
Main Duties - In the Home
*To ensure that agreed quality assurances initiatives are implemented within the home.
*Liaise with regulators and local authorities to ensure satisfactory standards are maintained
*To be the Lead for their home and to work in collaboration with the Company’s department heads as relevant, being accountable to the Senior Management Team.
*To provide improvement, independence, and choice for all young people, making sure they are always treated with dignity.
*To manage the effective use of resources and maintain full occupancy.
*To always comply with all regulatory requirements and in particular the Regulations for the Registration and Inspection of Children’s Residential Homes.
*To ensure policy and procedures are implemented and understood by all the staff to ensure the highest standard of care.
*Engage with our Wellbeing Services to ensure all of our young people get access to therapeutic interventions & support. To ensure that the home meets the individual needs of the young people as well as the needs of the organisation.