Job Title: Customer Service Administrator

Location: Benfleet

Job Type: Full-Time

I am recruiting for my client who are a dynamic and customer-focused company dedicated to providing top-notch service and support. I am looking for a motivated and organised individual to join their team as a Customer Service Coordinator. This is a full time, fully onsite role. 
Key Responsibilities:

•    Scheduling Appointments: Coordinate and schedule appointments for the team of installers / engineers.

•    Customer Communication: Call customers with updates and confirm appointments.

•    Booking Appointments: Efficiently book appointments to ensure optimal scheduling.

•    CRM Management: Update and maintain our CRM system with accurate customer information and appointment details.

•    Customer Service: Provide exceptional customer service, addressing inquiries and resolving issues promptly.
Person Spec:

•    Excellent organisational and time-management skills.

•    Strong communication skills, both verbal and written.

•    Proficiency in using CRM software and other office applications.

•    Ability to work independently and as part of a team.

•    Previous experience in a customer service or administrative role is preferred.
What they offer:

•    Competitive salary and benefits package.

•    A supportive and friendly work environment.

•    Opportunities for professional growth and development.

•    FREE PARKING

How to Apply: If you are a proactive and customer-oriented individual looking to make a difference, I would love to hear from you! Please go ahead and apply for this role. I look forward to speaking with you soon.