Purpose of the Role
To effectively lead a team of Housekeepers to undertake a range of cleaning duties in line with the Housekeeping Specification to ensure that all areas (front-of-house, back-of-house, external) of Queensgate Shopping Centre are consistently clean and presentable.
Key Responsibilities
*To support and assist the Soft Services Cleaning Manager in their duties.
*To ensure that employees are trained, and that all relevant records are maintained effectively.
*To ensure that Savills Company Policies & Procedures are adhered to by all employees, at all times.
*To liaise with Retailers & Department Teams, as and when required.
*To supervise employees to ensure that all specified cleaning standards are maintained at all times, highlighting any issues to the Soft Services Cleaning Manager.
*Induct new/relief staff to ensure they understand the requirements and expectations associated with their roles, completing training records and refreshing these as required.
*Monitor attendance and timekeeping of employees; notifying the Soft Services Cleaning Manager of any relief requirements and escalating any failures to adhere to the local absence reporting procedure.
*Ensure all employees wear the correct uniform, are polite, and represent Savills in a positive manner.
*Inform the Soft Services Cleaning Manager of any vacancies and assist in recruiting where required.
*Monitor cleaning materials, ensuring they are available on-site in an appropriate location.
*To undertake any other reasonable duties/request that commensurate with this position as designated by the Shift Leader / Soft Services Cleaning Manager / Facilities Manager / Client / Company.
*To supervise and co-ordinate periodic works as and when required.
*To undertake routine quality audits and take corrective actions as necessary, within the agreed timeframe.
*To ensure that all contents of the Cleaning/Environmental Site File & COSHH Files are kept up-to-date, escalating any requirements to the Soft Services Cleaning Manager.
*To undertake own cleaning duties, supporting colleagues and covering them when required.
*To undertake and deliver training as necessary and appropriate.
Health and Safety
*To take reasonable care of your own health and safety.
*To take reasonable care not to put colleagues, members of public and others at risk by what you do or do not do in the course of your work.
*To not interfere with, or misuse anything that’s been provided for your health, safety or welfare.
*To report any accidents/incidents that your are involved within (personal or third-party) to your line manager immediately.
*To report any injuries, strains or illnesses you suffer as a result of doing your work activities to your line manager immediately.
*To inform your line manager if something happens that might affect your ability to work, like becoming pregnant or suffering from an injury.
*To inform your line manager if you take medication may have an impact on your safety and that of others (i.e drowsiness, confusion, sight I hearing impairment, etc.
*To ensure that you receive training to enable you to undertake work activities in a safe manner. Should you identify the need for further training, or are concerned for your safety you must inform your line manager.
*To ensure that you understand and work to all risk assessments, training, safe working practices and Health and Safety Policies.
*To ensure that employees are provided with a quality induction that offers such information, instruction, supervision and training to enable them to safely carry-out their duties.
*To facilitate the communication process and to provide feedback as necessary and appropriate.
*To ensure that all equipment within your control is serviced and maintained in a safe condition.
*To ensure that an employee who is an expectant mother is referred to their line manager for an appropriate risk assessment pertinent to the activities which they perform.
*To ensure that accidents, incidents, ill-health and near-misses that arise within the workplace are reported and recorded.
*To ensure that any sub-contractors that are employed by Savills on a site for which you are responsible have the correct method statement and risk assessment for the activity/duty they are performing on our behalf.
*To regularly monitor and review health and safety arrangements in liaison with the Soft Services Cleaning Manager for effectiveness.
*To inform the Soft Services Cleaning Manager of any non-compliance or issues.
*To be fully aware as to your individual, and those within your teams’ responsibilities, in relation to Savills’ Health & Safety Policy Statement.
*To be responsible for the safe use and care of equipment and materials and wear appropriate protective clothing as supplied.
Other
*To contribute to the development and implementation of the overall ethos/work/aims of Savills Management Resources & Queensgate Shopping Centre.
*To work in accordance with site policies and procedures.
*To liaise and communicate with other colleagues as needed.
*To live within commuting distance of the site and have your own independent method of transport.
Person specification:
*Able to lift and carry heavy equipment, furniture, rubbish.
*Able to wear personal protective equipment as supplied.
*An effective communicator with a good understanding and speaking of English.
*Able to plan and priorities’ workload to ensure objectives are achieved on time.
*Able to identify problems and take appropriate action where necessary to resolve.
*Able to follow instructions on the use of cleaning materials and machinery.
*Able to attain a consistent standard of service in cleaning duties.
*Enjoys and is able to work constructively as part of a team.
*Able to adhere to manual handling and health and safety regulations as required.
*Flexible approach to work.
*Appreciates that projects need to be completed; effective and efficient time management of self and duties.
*Methodical approach with an ability to work under pressure.
*Uses judgement to know when to ask for help and guidance.
*Takes responsibility for own work and demonstrates initiative.
*Records information accurately and pays attention to detail.
*Builds appropriate professional, friendly and accessible relationships with line managers, colleagues and tenants.Able to train and coach employees, both f