This Customer Service role in retail requires a friendly, proactive individual who thrives in a fast-paced environment. The position demands excellent communication skills to ensure positive customer experiences.
Client Details
The company is a well-established retail organisation. With a strong presence in the UK, particularly in Warrington, the company is recognised for its commitment to delivering quality products and outstanding customer service.
Description
*Respond to customer inquiries via phone, email.
*Resolve customer complaints effectively and efficiently.
*Provide product information to customers.
*Process customer transactions accurately.
*Assist in the development of customer service policies and procedures.
*Collaborate with the team to achieve customer service targets.
*Monitor customer feedback and report to management.
*Participate in regular team meetings and training sessions.
Profile
A successful ’Customer Service Coordinator should have:
*Excellent verbal and written communication skills.
*Proven customer service experience in a retail environment.
*Strong problem-solving abilities.
*Proficiency in the use of computer systems and software.
*A friendly, positive attitude towards customers and team members.
Job Offer
*A competitive salary.
*Generous holiday leave.
*Opportunities for professional development.
*A positive and supportive work environment.
*Employee discounts on company products.