Your new role
We are looking for a skilled ITSM Consultant with expertise in Incident, Monitoring, and Event Management to spearhead the design and implementation of these practices for a prestigious client. This position will focus on creating effective Event Plans, driving performance improvements, and developing a comprehensive Practice Roadmap. Your responsibilities include (but are not limited to):
*Define and communicate the overall mission of the practice, including its roadmap, goals, objectives, and service definitions to all stakeholders.
*Align, document, and maintain policies, processes, and procedures, ensuring regular reviews are conducted.
*Address and resolve any cross-functional issues that arise.
*Lead the development and agreement of relevant data models.
*Support and inform about the RFP process.
*Deliver an Enterprise Event Plan and Architecture.
*Promote the integration of automation and AI into operational processes.
*Focus specifically on Major Incident Management.
*Apply organisational design principles to Incident and Monitoring and Event Management.
*Ensure consistent service delivery across the organisation, integrating with other processes, systems, teams, and roles.
*Establish monitoring, measurement, and reporting systems for practice performance, presenting insights to senior management.
What you’ll need to succeed
*ITIL Certification, foundation v3/v4 being a minimum
*Proven leadership experience in establishing an Incident and Monitoring and Event Management practice.
*Experience in fast-paced operational settings with evolving timelines and requirements.
*Familiarity with enterprise Service Management solutions and Event Management/Observability tooling, including AI/ML and automation integration.
*Experience with BMC Helix and ITSM toolsets/ticketing systems
What you’ll get in return
*An initial 6-month contract with the opportunity for extension
*Hybrid working
*A competitive daily rate outside IR35
What you need to do now
If you’re interested in this role, click ’apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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