IT Field Engineer
other jobs Cerco
Added before 3 Days
- England,South West,Somerset
- full-time
- £100 per day
Job Description:
Key Responsibilities
*To repair diagnose and replace PC’s, Laptops, Printers, Servers and retail equipment and associated peripherals.
*To perform desk side support to clients as requested
*Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
*Assist other engineers in the delivery of service to our customers.
*Cover site roles where required due to planned or un-planned absence.
*Achieve KPI target of 5 visits / fixes per day.
*Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements.
*Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
*Carry out any other reasonable request from your line management.
*Be able to do customer rebuilds and configuration to desk.
*Will carry out AV repairs and Printer repairs.
*Participate in 24/7 coverage via a rota system.
*Respond to any requests for information from your line management in a timely manner.
*Work a certain amount of overtime when required to do so.
*To be approachable and accepting of Training requirements in relation to the role.
*To maintain the skills and knowledge required to perform the role to the required standard.
*Must be able to embrace new technologies and adapt to change.
*Company assets to be maintained in good working order and good general condition.
Skills and experience:
• Knowledge for PC, Laptop, Printer & associated peripherals operation
• Certifications on HP, Dell, IBM & Sun Servers
• Certification and experience of Mid-range servers
• Key Clients specific procedure
• Trained in Desktop/Laptop/Printers and Servers
• Excellent knowledge of common software products
Hours: 9.00 am - 5.30 pm Monday - Friday. On call rota, 1 in every 4
*An inclusive workplace
*Excellent package: solid basic and company benefits
*Hybrid working & core hours in line with role requirements
*Career development and life-long learning opportunities
*Opportunity to join Europe’s largest privately-owned IT Company
*To repair diagnose and replace PC’s, Laptops, Printers, Servers and retail equipment and associated peripherals.
*To perform desk side support to clients as requested
*Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
*Assist other engineers in the delivery of service to our customers.
*Cover site roles where required due to planned or un-planned absence.
*Achieve KPI target of 5 visits / fixes per day.
*Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements.
*Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
*Carry out any other reasonable request from your line management.
*Be able to do customer rebuilds and configuration to desk.
*Will carry out AV repairs and Printer repairs.
*Participate in 24/7 coverage via a rota system.
*Respond to any requests for information from your line management in a timely manner.
*Work a certain amount of overtime when required to do so.
*To be approachable and accepting of Training requirements in relation to the role.
*To maintain the skills and knowledge required to perform the role to the required standard.
*Must be able to embrace new technologies and adapt to change.
*Company assets to be maintained in good working order and good general condition.
Skills and experience:
• Knowledge for PC, Laptop, Printer & associated peripherals operation
• Certifications on HP, Dell, IBM & Sun Servers
• Certification and experience of Mid-range servers
• Key Clients specific procedure
• Trained in Desktop/Laptop/Printers and Servers
• Excellent knowledge of common software products
Hours: 9.00 am - 5.30 pm Monday - Friday. On call rota, 1 in every 4
*An inclusive workplace
*Excellent package: solid basic and company benefits
*Hybrid working & core hours in line with role requirements
*Career development and life-long learning opportunities
*Opportunity to join Europe’s largest privately-owned IT Company
Job number 1704479
metapel
Company Details:
Cerco
Company size: 50–99 employees
Industry: IT
Cerco Training launched in 1989 out of Granada IT Services which started initially to provide practical courses for candidates looking to start a care...