CUSTOMER CARE AGENT

An eight week fully remote temporary opportunity as a Customer Care Advisor supporting a global D2C medicine platform.
  
CUSTOMER CARE AGENT ROLE:
*Using Zendesk to manage customer queries about services, orders, and applications for medical prescriptions
*Compliance administration such as valid ID checking and patient data input
*Completing pre-checks for applications, working through 1,000 applications daily
*Responding to emails from a shared inbox
*Making outbound calls to update customers on order progression or missing application information
*Managing complex and sensitive communications with customers
*Maintaining and adhering to patient confidentiality policies
CUSTOMER CARE AGENT ESSENTIALS:
*Ability to work fully remotely
*Min 6 months of customer service experience using a CRM system
*Must be comfortable working two weekends per month
*Excellent verbal and written communications
*An interest in health & wellness
*Ability to work autonomously
*Pro-active attitude
*Zendesk experience (desired, but any CRM system experience will be considered)
If you feel that you fit the above criteria then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will be contacted. For information on how we process personal information please refer to our website: How We Use Your Personal Information.
 
At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.