Are you passionate about delivering exceptional customer service while ensuring flawless order management? Our client is looking for a Customer Service & Order Processing Specialist to join their vibrant team. In this dynamic role, you’ll handle critical tasks that drive customer satisfaction and operational efficiency.
Key Responsibilities:
· Process customer orders with precision, ensuring accurate item details and pricing.
· Utilize the JDE Oracle system and collaborate with 3PL providers for seamless delivery.
· Ensure product compliance with EU retail regulations, including EU TSD standards.
· Resolve delivery discrepancies, maintaining comprehensive internal records.
· Regularly review and update customer orders to maintain transparency and accuracy.
· Deliver outstanding customer service via multiple channels, keeping customers delighted.
· Collaborate with cross-functional teams to meet customer requirements and ensure compliance.
· Show adaptability by managing additional accounts when needed.
Requirements:
· Exceptional communication skills, both written and verbal.
· Proficiency in order entry and a sharp eye for detail.
· Ability to work effectively with colleagues across diverse linguistic backgrounds.
· Understanding of product barcoding and EU retail compliance.
· Competence in MS Excel and Outlook.
· Strong organisational skills and reliability in a fast-paced environment.
· GCSEs (or equivalent) in English and Maths (grades A-C).
· Bonus: Additional language skills and a proactive approach to process improvement.
Please note:
As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.