Position: Senior Surveyor
Key Requirement: Must have experience managing a team
Role: Managing surveyors undertaking repairs surveys across the city
Responsibilities:
Collaborate with the Area Repairs Manager to develop systems for regular property inspections, reactive repairs, and cyclical maintenance.
Work with Housing services and repair partners to improve quality and customer satisfaction. Manage resource deployment within the Property Services Division to handle workload fluctuations. Highlight investment needs to the Property Planning and Assets Team for major works programs. Provide technical support and manage the repairs term partnering contract.
Ensure compliance with Health and Safety policies and provide expert knowledge on applicable laws.
Offer strategic leadership within the Housing portfolio, collaborating with Members, services, partners, and stakeholders.
Ensure high-quality repairs in residents’ homes and effective service delivery.
Manage and resolve complaints and document defects to prevent disrepair claims. Process and manage claims under the Council’s insurance policy. Conduct post inspections of building structures, resident repairs, communal areas, and estates. Use Site Audit Pro or equivalent for inspections, raise orders, manage bookings, and store reports centrally. Respond to contract/cost variation requests within Section 20 limits and record decisions in Orchard.
Approve contractor payments up to £10,000 and select jobs for post-inspection. Handle cancellation requests from contractors with detailed reasons for refusals.
Perform pre-inspections, confirm appointments with residents, and update systems post-inspection.
Check orders for insured perils and manage related claims.
Maintain Section 20 paperwork and insurance claims for pre and post inspections.
Provide timely responses to the RBKC insurance team within agreed SLA timeframes.
Key Skills: Excellent building pathology knowledge Experience in responsive repairs, preferably in Housing Strong customer service and communication skills
Reliability, methodical approach, and attention to detail Proficiency in IT and computer systems Problem-solving abilities with good literacy and numeracy
Ability to plan, organize, and prioritize work effectively Understanding customer needs and clear communication skills Commitment to collaboration and teamwork
Qualifications: Evidence of continued professional and personal development
If you are interested in this role please send your updated CV in the first instance.