Junior Helpdesk Analyst 1st/2nd Line, ITIL, Service Desk - SW London - 3-4 days onsite - up to £30k
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- England,South East,Surrey
- full-time
- Competitive salary
Job Description:
Junior Helpdesk Analyst (1st/2nd Line, ITIL, Service Desk) – SW London – 3-4 days onsite - up to £30k
Key Skills: SQL, ITIL, IT Helpdesk Systems, M365, Customer Support, Troubleshooting, Automation)
This is an exciting opportunity for a Junior Helpdesk Analyst to join an innovative and ambitious organisation who are leading experts in content management and enterprise automation technologies providing 1st/2nd line support.
As a Junior Helpdesk Analyst you will be responsible for taking ownership of 1st and 2nd line technical issues, providing support to end users and escalating more complex issues.
The following are essential:
*A minimum of 6 months experience in a similar IT support role, providing 1st/2nd line support
*Experience of working with SQL
*ITIL Frameworks
*Experience troubleshooting technical issues
*Working with both M365 and Microsoft on-prem applications
*SharePoint experience
*Excellent problem-solving and communication skills
Junior Helpdesk Analyst (1st/2nd Line, ITIL, Service Desk) – SW London – 3-4 days onsite - up to £30k
Key Skills: SQL, ITIL, IT Helpdesk Systems, M365, Customer Support, Troubleshooting, Automation)
Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
Key Skills: SQL, ITIL, IT Helpdesk Systems, M365, Customer Support, Troubleshooting, Automation)
This is an exciting opportunity for a Junior Helpdesk Analyst to join an innovative and ambitious organisation who are leading experts in content management and enterprise automation technologies providing 1st/2nd line support.
As a Junior Helpdesk Analyst you will be responsible for taking ownership of 1st and 2nd line technical issues, providing support to end users and escalating more complex issues.
The following are essential:
*A minimum of 6 months experience in a similar IT support role, providing 1st/2nd line support
*Experience of working with SQL
*ITIL Frameworks
*Experience troubleshooting technical issues
*Working with both M365 and Microsoft on-prem applications
*SharePoint experience
*Excellent problem-solving and communication skills
Junior Helpdesk Analyst (1st/2nd Line, ITIL, Service Desk) – SW London – 3-4 days onsite - up to £30k
Key Skills: SQL, ITIL, IT Helpdesk Systems, M365, Customer Support, Troubleshooting, Automation)
Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
Job number 1706698
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Company Details:
Computappoint
Over 30 years of Professional IT Services Since 1991, Computappoint has been providing high-quality IT Recruitment services to some of the biggest nam...