1st Line Support Engineer
other jobs TMR Group Ltd
Added before 2 Days
- England,West Midlands,Birmingham
- full-time
- £30,000 - £35,000 per annum
Job Description:
1st Line Support Engineer
Coleshill
£30,000 - £35,000
Company Profile
Supporting over 5000 SME businesses with communications, Telecoms and IT software, boasting a wealth of knowledge and experience within their field to enable them to provide the best and most competitive service across the UK.
What’s on offer?
*Mon - Thurs 09:00 - 17:30 (16:30 Finish on Friday)
*Holidays rising raising 1 days for every year of service
*Pension Scheme
*Parking on site
What will you do as a Support Engineer?
*Configuring phone lines and numbers
*Processing and provisioning phone line and broadband orders
*Reporting service issues to suppliers through escalation chain
*Liaising directly with customers and stakeholders
*Receiving and actioning customer service tickets via CRM system
*Collaborating with all business functions to provide the best service
What do you need as a Support Engineer?
*Background in a Telecoms or IT service desk environment
*Knowledge of Broadband and network provisioning
*Familiarity with CRM & ticketing systems
*Happy to work 5 days in office
*Motivated and engaging in a dynamic team environment
*Confident and clear communicator within a busy service environment
Job ID: 8800
Coleshill
£30,000 - £35,000
Company Profile
Supporting over 5000 SME businesses with communications, Telecoms and IT software, boasting a wealth of knowledge and experience within their field to enable them to provide the best and most competitive service across the UK.
What’s on offer?
*Mon - Thurs 09:00 - 17:30 (16:30 Finish on Friday)
*Holidays rising raising 1 days for every year of service
*Pension Scheme
*Parking on site
What will you do as a Support Engineer?
*Configuring phone lines and numbers
*Processing and provisioning phone line and broadband orders
*Reporting service issues to suppliers through escalation chain
*Liaising directly with customers and stakeholders
*Receiving and actioning customer service tickets via CRM system
*Collaborating with all business functions to provide the best service
What do you need as a Support Engineer?
*Background in a Telecoms or IT service desk environment
*Knowledge of Broadband and network provisioning
*Familiarity with CRM & ticketing systems
*Happy to work 5 days in office
*Motivated and engaging in a dynamic team environment
*Confident and clear communicator within a busy service environment
Job ID: 8800
Job number 1707251
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Company Details:
TMR Group Ltd
Company size: 10–19 employees
Industry: Recruitment Consultancy
TMR Group are an independently owned expanding recruitment group based in Coleshill, Birmingham. Specialising in Sales, Marketing, Finance and Account...