Customer Service Manager
other jobs Insight Select Ltd
Added before 5 Days
- England,South East,Berkshire
- full-time
- £50,000 - £55,000 per annum
Job Description:
Customer Service Manager/ permanent/ up to £55,000
My client, a global and well recognised real estate business, are looking for a Customer Service Manager to join their team covering multiple luxury developments. This role will play a crucial part in the delivery of the highest quality homes to customers, ensuring quality assurance is maintained throughout. As a Customer Service Manager, you should come with experience in property and have a solid understanding of managing customer expectations in regard to snagging and defects.
Role and Responsibilities:
*Support customers in their journey to moving into their new home regarding snagging and defects
*Arrange relevant contractors to complete snagging or replacement works
*Ensure all customer complaints are logged and actioned within the agreed time frame
*Identify any ongoing trends in defects and work with the relevant teams to prevent these moving forward
*Carry out pre completion checks and ensure properties meet standards
*Remain in constant communication with all contracting teams
*Attend property handovers and assist with property questions
*Remain in touch with property owners during their warranty period
*Work with relevant housing associations regarding social housing properties
*Keep up to date with reports and maintain systems
*Communicate with all parties in a face-to-face environment and also over email and phone
Essential Skills:
*Previous Experience in a Customer Service Manager/ Property Manager role within the property or real estate industry
*Defect management experience is desirable
*You should be comfortable and confident in dealing with customers face to face and over the phone
*Able to build strong relationships with contractors and third parties
*Confident with CRM systems and reporting
*Knowledge of Health and Safety Standards within the building industry would be good to have
Package:
*£50,000 - £55,000 base salary DOE
*Car allowance of up to £4,250
*Quarterly bonuses totally up to £8,000 annually depending on performance
*Excellent benefits including healthcare and flexi hours
Customer Service Manage / permanent/ up to £52,000
My client, a global and well recognised real estate business, are looking for a Customer Service Manager to join their team covering multiple luxury developments. This role will play a crucial part in the delivery of the highest quality homes to customers, ensuring quality assurance is maintained throughout. As a Customer Service Manager, you should come with experience in property and have a solid understanding of managing customer expectations in regard to snagging and defects.
Role and Responsibilities:
*Support customers in their journey to moving into their new home regarding snagging and defects
*Arrange relevant contractors to complete snagging or replacement works
*Ensure all customer complaints are logged and actioned within the agreed time frame
*Identify any ongoing trends in defects and work with the relevant teams to prevent these moving forward
*Carry out pre completion checks and ensure properties meet standards
*Remain in constant communication with all contracting teams
*Attend property handovers and assist with property questions
*Remain in touch with property owners during their warranty period
*Work with relevant housing associations regarding social housing properties
*Keep up to date with reports and maintain systems
*Communicate with all parties in a face-to-face environment and also over email and phone
Essential Skills:
*Previous Experience in a Customer Service Manager/ Property Manager role within the property or real estate industry
*Defect management experience is desirable
*You should be comfortable and confident in dealing with customers face to face and over the phone
*Able to build strong relationships with contractors and third parties
*Confident with CRM systems and reporting
*Knowledge of Health and Safety Standards within the building industry would be good to have
Package:
*£50,000 - £55,000 base salary DOE
*Car allowance of up to £4,250
*Quarterly bonuses totally up to £8,000 annually depending on performance
*Excellent benefits including healthcare and flexi hours
Customer Service Manage / permanent/ up to £52,000
Job number 1708551
metapel
Company Details:
Insight Select Ltd
At Insight Select, people are our business. We pride ourselves on matching energetic and enthusiastic business professionals to their career goals. We...