Service Manager
other jobs Henderson Scott
Added before 3 Days
- England,North West,Lancashire,Chorley
- full-time
- £55,000 per annum
Job Description:
Service Manager - £50-55K - Chorley (Hybrid role)
My client is looking for a Service Manager to join and lead our Managed Service support desk. This role requires an individual with previous experience managing a support team within an IT MSP. In this role you will ensure 1st, 2nd & 3rd line engineers deliver exceptional customer experience. This role will also require someone with experience building out a Service Desk Team.
Duties & Responsibilities
Team Management - Manage 1st, 2nd & 3rd line team.
Service Delivery - Ensure our support teams consistently exceed customer expectations, maintain high satisfaction
levels, and meet or surpass agreed service level agreements.
Service Level Agreements - Monitor & report on agreed SLAs.
Client Onboarding - Collaborate with Sales & Project Delivery to ensure a smooth transition for new customers,
providing clear communication.
Skills & Knowledge
Essential
- MSP Management Experience.
- Solid Technical background.
- Strong commitment top deliver exceptional customer service.
- Ability to adapt to changing and evolving technologies and processes.
- ITIL Certification, Microsoft 365 or Azure Certifications.
Service Manager - £50-55K - Chorley (Hybrid role)
My client is looking for a Service Manager to join and lead our Managed Service support desk. This role requires an individual with previous experience managing a support team within an IT MSP. In this role you will ensure 1st, 2nd & 3rd line engineers deliver exceptional customer experience. This role will also require someone with experience building out a Service Desk Team.
Duties & Responsibilities
Team Management - Manage 1st, 2nd & 3rd line team.
Service Delivery - Ensure our support teams consistently exceed customer expectations, maintain high satisfaction
levels, and meet or surpass agreed service level agreements.
Service Level Agreements - Monitor & report on agreed SLAs.
Client Onboarding - Collaborate with Sales & Project Delivery to ensure a smooth transition for new customers,
providing clear communication.
Skills & Knowledge
Essential
- MSP Management Experience.
- Solid Technical background.
- Strong commitment top deliver exceptional customer service.
- Ability to adapt to changing and evolving technologies and processes.
- ITIL Certification, Microsoft 365 or Azure Certifications.
Service Manager - £50-55K - Chorley (Hybrid role)
Job number 1708625
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Company Details:
Henderson Scott
Company size: 50–99 employees
Industry: Recruitment Consultancy
Henderson Scott is an international provider of award-winning talent services, delivering outstanding results to clients and candidates in the UK, Eur...