*Providing excellent customer service to drivers, customers and suppliers
*Management of incoming queries, via email and phone
*Resolving delivery discrepancies
Transport Admin / Customer Service
Dagenham
£31.5k Temp-Perm
 
 
Irlam Associates are pleased to support our client, a very well-established, global Pallet Network operator, working on behalf of a world renowned 3PL across some brilliant logistics contracts out of their flagship Dagenham Depot and we are delighted to support in their search for a Transport Admin & Customer Service Advisor to join the team.  
 
You will be charged with coordination of transport office activities across your shift, playing a key role in providing assistance and support for the depot’s operations in the efficient running & support of the Transport and Admin departments, ensuring an efficient and effective service. 
 
Problem solving and customer service alongside data input forms the basis of this role. 
 
Monday – Friday  
8am – 6pm
+ Every other Saturday
 
Key Responsibilities:
*Providing excellent customer service to drivers, customers and suppliers
*Processing and management of incoming queries, via email and phone
*Ensuring requests for information, delivery discrepancies and claims are dealt with
*Goods receipt processing, liaising with suppliers re any identified discrepancies
*Generate and proof check Goods received reports
*Develop and maintain relationships with internal teams
*Resolving delivery discrepancies and issuing customer credits and returns and dealing with any customer or driver complaints & queries
*Deal with any driver or vehicle claims procedures
*Communication with internal and external contacts regarding supply, credit and deliveries etc.
 
Key Skills:
*Experience working in a customer service led & administrative role.
*Ability to be organised to prioritise workload
*Excellent communication skills
*Strong interpersonal skills, able to organise, administer, plan and prioritise effectively
*Ability to work under pressure and be flexible in their approach
 
This is a fantastic opportunity to join a very well-established but continually growing business in a key role as part of their growth bringing additional development opportunities for the right person.