Claims Advisor
Diss, Norfolk
£23,500 per annum
Full time 
Permanent
Training provided
 
Hours of Work: An average of 37 Hours per week on a rota basis between 9:00am & 7:00pm Monday – Friday, 9:00am to 3:30pm Saturday. Saturdays are worked on a rota basis.
 
You will be the first point of contact for the clients, who typically are referrers from insurance brokers, insurance companies, accident management companies, solicitors and on some occasions any private individuals. The team are responsible for accepting new claims in the event of non-fault or partially disputed road traffic accidents.
 
Duties include: 
*Dealing with all aspects of new claims, from inception to hire provision, including initial correspondence to interested parties.
*Selling services to clients and any associated parties.
*Communicating with your client’s, the responsible party, their insurers, solicitors, and various other parties involved in the process.
*Utilising the case management system to follow up on any outstanding issues, such as witness reports/third party details.
*Arranging delivery of credit hire vehicles from the extensive fleet, ensuring the client has the correct vehicle to suit their needs and that is delivered at a safe and convenient place and time.
*You will be required to be flexible and support other teams subject to the business needs.
*To provide a general administrative service to your management team.
*To establish working relationships with your fellow team members and referrers alike.
Benefits:
*21 days’ holiday, increasing with service
*Up to £150 performance & attendance bonus per quarter
*Continuous training and development with support given by our expert team
*Pension contribution
*Free parking
*Regular social events and team nights
*Employee Assistance programme – legal advice, counselling and much more
*Wellbeing activities
*Cycle to work scheme
*Opportunities to undertake recognised qualifications
*Overtime Available
Additional Information
*Holidays are 21 days pro rata with an extra day after 4 years’ service. The holiday year runs from April to March.
*Hours are 9.00am to 7:00pm Monday to Friday, worked out on a rota basis.
*You will be expected to work a minimum of one in four Saturday’s 9:00a.m. to 3:30p.m.
*You will be expected to work two Bank holidays per annum, paid as overtime and compensated with additional holiday allowance, included as above.
*You will be required to provide two professional and/or character references
*You may be required to undergo a Criminal Records Bureau background check which includes a credit check.
*All employees will be expected to serve a 3-month probationary period.
For more information on this role, please contact Megan Reeve on or apply below.