Flights Manager
This award winning tour operator offer a range of worldwide touring holidays and are now looking for a Flights Manager to join them at an exciting time of company growth. The Flights Manager will lead a team in the next chapter of airline provision and group flights and have responsibility for modernising and streamlining existing processes. This is a pivotal role in the business and requires candidates to have experience in a management role within an airline or tour operator and with GDS expertise. The role is preferably office based in Norfolk with some flexibility for hybrid working. This is a Monday-Friday role with a salary of circa £40,000.
Flights Manager - Role & Responsibilities:
*Lead and manage a team with responsibility for ensuring efficient flight provision for all trips, obtaining prices for group allocations via consolidators and direct with airlines.
*Review and adapt current processes to ensure operational efficiency and fit for purpose with the introduction of the GDS.
*Build and maintain effective commercial relationships with airline suppliers.
*Support team in all aspects of the role to include flight changes, cancellations and emergency situations arising.
*In collaboration with product team, research appropriate routes and air pricing solutions with airlines.
*Oversee flight loading and daily flight monitoring.
*Keep up to date with destination entry regulations and ensure all visas are processed efficiently and accurately.
*Ensure service delivery standards are met and customer service delivery is always of an exceptional standard.
*Review of current team structure and manage and develop a fights team to meet the growing needs of the business, creating a positive team environment. Providing ongoing training and coaching.
Flights Manager Skills & Experience Required:
*Minimum 3 years’ experience in a flights or aviation department in the travel industry.
*Experience in a leadership role, with exceptional people skills and an ability to motivate and inspire.
*Passion for delivering excellence, with fresh new ideas and a will to make things happen
*Proficiency with GDS platforms, ideally Amadeus.
*Strong organisational skills and attention to detail.
*Excellent communication and customer service skills.
*Ability to work under pressure and meet deadlines.
*Knowledge and understanding of scheduled airline contracts group flights.
Flights Manager - Additional information:
*Salary circa £40,000
*Monday-Friday 08.45 to 17.30
*Office based, with some flexibility for hybrid working after initial induction.
*Perkbox
*Discounted holidays & fam trips
*Wide variety of staff social activities!
Please apply for the role of Flights Manager online or email your cv to
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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk