Technical Delivery Support, SaaS, Remote
other jobs Recruitment Resolution
Added before 2 Days
- England,South East,Berkshire,Reading
- full-time
- £30,000 per annum
Job Description:
Top reasons to work for this Technology Client:
*Basic salary 30k per annum.
*Remote based role.
*Monday to Friday 9am-5.30pm.
*Established, evolving fast paced SaaS Health Technology Business.
*Joining at an exciting time of company growth.
*Clear career path as the company continues to expand.
*Excellent training provided.
*Pivotal role, reporting to the Technical Delivery Lead.
*Ensure client implementation success through understanding of client and solution.
*Rewarding blend: requirement gathering, project planning & client implementation.
*25 days holiday, pension, cycle scheme, genuine focus on work life balance.
Broad Core Responsibilities:
*Work with the Project Manager, Data Specialist and/or Development Specialist to obtain the customers implementation requirements.
*Understand the customers’ business processes and operational challenges and translate this into a proposed solution.
*Document and agree requirements, work with relevant teams to ensure delivered on time.
*Work with the Project Manager to detail the implementation project plan.
The implementation responsibilities could include:
*Setup of customer environments.
*Create required access roles, permissions, templates & workflows.
*Ensure the implementation is tested and meets the customers’ requirements.
*Escalate any risks or issues to the delivery to the Project Manager.
*Deliver training to customers system users and offer guidance as needed.
*Raise any identified system issues with the Technical Delivery Lead / Customer Success.
*Hand over completed delivery to the Support team as appropriate.
Expected Qualifications, Skills & Experience:
*Good understanding and interest of IT principles and applications.
*Analytical and logically minded.
*Solid problem-solving skills.
*Diligence and attention to detail.
*Good time management skills.
*Excellent communicator, confident in asking questions and raising issues as they occur.
*Comfortable to challenge or put forward alternative solutions or approaches.
Nice to have:
*An understanding of and/or experience of using JavaScript.
*Experience of using HTML
*Experience using Word to create documents with tables & mail merge skills
*Basic salary 30k per annum.
*Remote based role.
*Monday to Friday 9am-5.30pm.
*Established, evolving fast paced SaaS Health Technology Business.
*Joining at an exciting time of company growth.
*Clear career path as the company continues to expand.
*Excellent training provided.
*Pivotal role, reporting to the Technical Delivery Lead.
*Ensure client implementation success through understanding of client and solution.
*Rewarding blend: requirement gathering, project planning & client implementation.
*25 days holiday, pension, cycle scheme, genuine focus on work life balance.
Broad Core Responsibilities:
*Work with the Project Manager, Data Specialist and/or Development Specialist to obtain the customers implementation requirements.
*Understand the customers’ business processes and operational challenges and translate this into a proposed solution.
*Document and agree requirements, work with relevant teams to ensure delivered on time.
*Work with the Project Manager to detail the implementation project plan.
The implementation responsibilities could include:
*Setup of customer environments.
*Create required access roles, permissions, templates & workflows.
*Ensure the implementation is tested and meets the customers’ requirements.
*Escalate any risks or issues to the delivery to the Project Manager.
*Deliver training to customers system users and offer guidance as needed.
*Raise any identified system issues with the Technical Delivery Lead / Customer Success.
*Hand over completed delivery to the Support team as appropriate.
Expected Qualifications, Skills & Experience:
*Good understanding and interest of IT principles and applications.
*Analytical and logically minded.
*Solid problem-solving skills.
*Diligence and attention to detail.
*Good time management skills.
*Excellent communicator, confident in asking questions and raising issues as they occur.
*Comfortable to challenge or put forward alternative solutions or approaches.
Nice to have:
*An understanding of and/or experience of using JavaScript.
*Experience of using HTML
*Experience using Word to create documents with tables & mail merge skills
Job number 1710293
metapel
Company Details:
Recruitment Resolution
Company size: 1–4 employees
Industry: Other
Recruitment Resolution delivers specialist recruitment and search services across London and the South-East.Our expertise and depth of experience goes...