Customer Success Specialist
other jobs Sanderson
Added before 2 Days
- England,South East,Berkshire,Reading
- full-time
- Salary negotiable
Job Description:
Customer Success Specialist
Rate - up to £29 p/h
Location - Reading
Duration - 12 months initially
Sanderson are working with a leading communications company in order to obtain an experience Customer Success Specialist to join their team.
Role:
*Deal with incoming customer inquiries related to contractual, product and other matters as well as escalations.
*Initiate outbound interaction with the customers to address existing outstanding issues, renewals and churn risks or potential growth opportunities.
*Assist customers and local teams with billing queries and related activities.
*Assist customers and local teams with contractual amendments and related activities.
*Actively look for growth, referral, and expansion sales opportunities.
*Actively cooperate with related stakeholders and teams across the globe.
*Forecast, execute and meet key performance metrics including but not limited to customer retention rate, customer satisfaction, net recurring revenue growth, time to resolution.
*Actively perform value added customer conversations throughout the life of their contract with the ultimate goal of customer retention and growth.
*Proactively manage renewals pipeline identifying and addressing potential risks.
Required Skills/Experience
*An experience and/or excellent understanding of Customer Success and/or Account/Relationship Management ideally with historical records of retention and growth of customer base (mandatory);
*An experience and/or excellent understanding of dealing with billing and contractual matters in B2B environment (mandatory);
*Fluent written and verbal communication in English and Dutch are required (mandatory);
*Previous experience working with SAP, Salesforce and Gainsight are an advantage (not mandatory);
*Excellent time management, organisational and prioritisation skills (mandatory);
*General understanding about IOT products and solutions.
*Structured "can-do" approach to open matters and tasks in a demanding environment.
*Methodical and conscientious documentation skills.
*SaaS experience is a must
Rate - up to £29 p/h
Location - Reading
Duration - 12 months initially
Sanderson are working with a leading communications company in order to obtain an experience Customer Success Specialist to join their team.
Role:
*Deal with incoming customer inquiries related to contractual, product and other matters as well as escalations.
*Initiate outbound interaction with the customers to address existing outstanding issues, renewals and churn risks or potential growth opportunities.
*Assist customers and local teams with billing queries and related activities.
*Assist customers and local teams with contractual amendments and related activities.
*Actively look for growth, referral, and expansion sales opportunities.
*Actively cooperate with related stakeholders and teams across the globe.
*Forecast, execute and meet key performance metrics including but not limited to customer retention rate, customer satisfaction, net recurring revenue growth, time to resolution.
*Actively perform value added customer conversations throughout the life of their contract with the ultimate goal of customer retention and growth.
*Proactively manage renewals pipeline identifying and addressing potential risks.
Required Skills/Experience
*An experience and/or excellent understanding of Customer Success and/or Account/Relationship Management ideally with historical records of retention and growth of customer base (mandatory);
*An experience and/or excellent understanding of dealing with billing and contractual matters in B2B environment (mandatory);
*Fluent written and verbal communication in English and Dutch are required (mandatory);
*Previous experience working with SAP, Salesforce and Gainsight are an advantage (not mandatory);
*Excellent time management, organisational and prioritisation skills (mandatory);
*General understanding about IOT products and solutions.
*Structured "can-do" approach to open matters and tasks in a demanding environment.
*Methodical and conscientious documentation skills.
*SaaS experience is a must
Job number 1711270
metapel
Company Details:
Sanderson
Company size: 500–999 employees
Industry: Recruitment Consultancy
We are a global recruitment solutions company with four decades of experience. The idea of partnership is at the heart of everything we do at Sanderso...