NEW JUST IN - My clients seeking an experienced Project Operations Manager (freight) for their Aberdeen branch!
Duties would include:
*To ensure the smooth running of the day to day operation
*Motivate, guide and mentor team members to exceed goals
*Create positive environment within the team centred on delivering superior customer service
*To assist with HR- recruiting and training new members of
*Be first line of contact for performance management/team member’s development/discipline
*Train new team members to company standards, customer service and job duties
*Monitor timekeeping and performance within the team
*Provide effective communication to team members and to management
*Remain in connect with customers and suppliers to develop strong relationships
*Maintain strong working knowledge of the company, its products/services and offers technical support and information to the team
*Follow strict and time sensitive SOP’s/KPI’s to ensure compliance
*Ensure Invoicing, job costing and milestones are updated within the required timeframe
*Assist Sales and management with customer development
*Regular customer communication / meetings and assist with business reviews
*To receive and resolve queries from customers and suppliers
Key Skills
*5 years+ project freight experience
*In dept knowledge of customs procedures and regulations
*Previous project experience at a senior level
*Good knowledge of all modes of transport- imports and exports
*Strong leadership skills
*Financial awareness
*Problem solving skills