Are you a skilled Service Coordinator looking for a new opportunity? Our client is seeking an additional team member to join their busy and expanding Engineering Department. If you have experience in coordinating schedules and thrive in a fast - paced environment this could the perfect role for you!
Job Title: Service Coordinator
Location: Exeter
Salary: £26,000-£30,000 DOE
Hours: Monday-Friday, 08.30am-5.00pm
Benefits: 24 days holiday plus bank holidays, friendly team, free onsite parking, company pension scheme.
The Company:Our client is a leading engineering firm with a solid reputation for delivering high-quality customer service. They are known for their innovation and commitment to excellence. They are seeking a dynamic service coordinator to join their team and hit the ground running.
The Role: As a Service Coordinator you will play a vital role in ensuring the smooth operation of the engineering department, managing a team of 4 engineers. You will be responsible for taking charge of coordinating the engineers diaries as well as providing excellent customer service, being a point of contact for all clients and enquiries.
Responsibilities:
*Planning and prioritising of workload to ensure efficiency.
*Provide excellent customer service to external and internal clients and colleagues.
*Communicate over the phone, face to face and by email.
*Deal with queries where able and forward detailed accurate messages
*Raise purchase orders and compile order paperwork
*Booking preventative and corrective maintenance visits for our valued clients
*Maintaining accurate and up-to-date client account administration
*Providing analysis reports to management for their weekly and monthly meetings
*Liaising with managers on a daily and weekly basis to provide updates on jobs, difficult customers, and any queries with engineers
*Actively seeking new service contracts for the organisation
*Assisting with any adhoc tasks requested by managers or directors
Your Experience and Skills:
*Proven experience in schedule coordination
*Exceptional customer service skills
*Excellent organisational and time management skills
*Strong attention to detail and ability to multitask
*Ability to communicate effectively and confidently at all levels
*Ability to work well under pressure and meet tight deadlines
*Strong problem-solving and decision-making abilities
*Experience working as an administrator in a varied role
*Previous experience within engineering or similar industry beneficial though now essential
*Able to work within a team and independently
*A positive attitude!
How to Apply:If this sounds like you and you would like to know more, either apply online, email your CV to or call to speak with Sarah on
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