An opportunity has arisen to join the IT team as a Developed Systems Analyst.
In this role, you will be a point of contact for all internally developed system issues escalated from within the business support teams via a ticketing system. The successful candidate will triage tickets, aiming for first time resolution, escalating where necessary to the internal development and database resolver groups as bugs or product backlog items (PBI) using Azure DevOps with the responsibility to develop all systems are fully and accurately documented to support Disaster Recovery plan testing and operational resilience.
Role: Developed Systems Analyst
Location: Liverpool City Centre
Salary: up to £30,000 depending on experience
Working Hours: 37.5 hours per week,Monday to Friday, 9am to 5:30pm
What you will be doing:
*Working closely with the Systems Support, Project, Development and Database teams to ensure efficient support mechanisms and resolutions
*Managing all escalated support requests raised from the business to Triage, troubleshoot, resolve or escalate accordingly  
*Developing and maintaining SQL Server stored procedures and report processes to resolve and improve operational database and reporting processes
*Working with the Infrastructure and DevOps teams to provide robust logging and monitoring solutions, using alerting and dashboards to understand system availability and performance of internal systems
*Creating and maintaining developed system documentation, incl. application dependencies, ensuring latest information is embedded in the Disaster Recovery plans
*Managing, maintaining and performing backups/recoveries to support effective DR plans and operational resilience procedures
*Working within the Change Management processes, ensuring all changes are documented within appropriate RFC’s
*Working with the Database, SecOps and InfoSec teams to ensure security is maintained to best practice and standards adhered to
*Assisting with application and product testing as required
*Ensuring SOP catalogue is maintained and added to when needed
What we are looking for:
*Problem solving and troubleshooting skills
*T-SQL, SSIS, SSMS experience
*Awareness of security principles
*Excellent written, communications and documentation skills
*Communicate with all levels of staff within the business and our external partners
*The ability to work under pressure and to tight deadlines
*One year working in an IT support role is preferable
*Experience within an ITIL service management model or qualification or able to articulate an understanding of ITIL methodology
*Exposure to servers and windows services
*Exposure to legal or insurance industry with familiarity of the software and toolsets utilised would be advantageous
About Acorn Insurance
We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.
At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.
We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.


Why Acorn Insurance?
Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
*Additional Buy & Sell Holidays
*Company Sick Pay Scheme
*Company Paid Maternity & Paternity Leave
*Generous Company Pension Scheme
*A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP)
*A wide network of mental health first aiders.
*Our very own reward and discount platform "Your tomorrow"
*Fresh fruit Deliveries twice a week
*£250 Refer a friend bonus
*Cycle to work scheme
*Free eye test vouchers and a contribution towards the frames
*Regular Employment Engagement including ongoing competitions with fantastic prizes
*Charity fundraising events
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.
Due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.
At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their b