Are you a dynamic leader passionate about customer service, community building, and driving business success? Our client, a thriving co-living provider in Ealing, is seeking a General Manager to lead their vibrant community, ensuring exceptional experiences for residents while managing the business effectively.
Key Responsibilities:
1. Customer Experience & Community Building
*Serve as the face of the community, fostering a welcoming and inclusive atmosphere.
*Develop and maintain strong relationships with residents, ensuring their needs are met and concerns addressed promptly.
*Organise and oversee events, workshops, and activities to cultivate a sense of belonging and engagement among residents.
*Proactively gather feedback to continuously enhance the resident experience.
2. Business Management
*Oversee daily operations of the co-living property, including facilities, maintenance, and housekeeping teams.
*Monitor and manage budgets, ensuring profitability while maintaining a high standard of service.
*Work with the leadership team to set and achieve financial and operational goals.
*Manage occupancy levels, implementing strategies to attract and retain residents.
*Ensure compliance with health, safety, and building regulations.
3. Leadership & Team Development
*Lead, inspire, and manage on-site staff to deliver exceptional service.
*Foster a positive work culture, providing training and support for team development.
*Coordinate with external contractors and suppliers to ensure smooth operations.
4. Marketing & Networking
*Collaborate with the marketing team to promote the co-living space locally and online.
*Build partnerships with local businesses and organisations to enhance community offerings.
*Represent the brand in the local community, driving awareness and engagement.
Requirements:
*Proven experience in a similar role within hospitality, property management, or co-living sectors.
*Strong customer service skills with a passion for community building.
*Excellent business acumen with the ability to manage budgets and financial performance.
*Exceptional organisational and problem-solving skills.
*A proactive and flexible approach, able to adapt to a fast-paced environment.
*Strong leadership and interpersonal skills, with the ability to motivate and manage a team effectively.
*Knowledge of the Ealing area and its community is a plus.
What’s on Offer:
*The opportunity to lead a vibrant co-living community in a prime location.
*A supportive and innovative work environment.
*Competitive salary and benefits package.