Contact Centre Manager
other jobs Burton Recruitment
Added before 3 Days
- England,North West,Greater Manchester
- full-time
- £45,000 - £55,000 per annum, OTE
Job Description:
We have an exciting opportunity for you to join a leading financial services company in Manchester. If you thrive in a dynamic environment and are passionate about enhancing contact centre operations, this role could be perfect for you!
Our client is a top-tier financial services firm committed to excellence and innovation within their contact centre operations. They believe in fostering a supportive and dynamic work culture where your expertise and ideas can drive impactful changes.
As the Contact Centre Manager, you will play a pivotal role in managing and improving our contact centre operations, focusing on the effective use of dialler systems to maximise efficiency and productivity. You will lead a dedicated team, ensuring top-tier customer service and operational excellence.
Key Responsibilities:
* Oversee the daily operations of the contact centre, ensuring seamless performance and high-quality customer interactions.
* Optimise dialler system settings and strategies to improve call efficiency and effectiveness.
* Monitor and analyse performance metrics, providing actionable insights to enhance team performance and achieve targets.
* Develop and implement training programs for staff to ensure high standards of service delivery.
* Manage staffing levels and schedules to ensure adequate coverage and support during peak times.
* Collaborate with senior management to develop and execute strategic initiatives that align with company goals.
* Handle escalated customer issues, ensuring prompt and effective resolution.
Requirements:
* Proven experience as a Contact Centre Manager, with a strong focus on dialler system management.
* Excellent leadership and team management skills.
* Strong analytical abilities and experience with performance metrics and reporting.
* Exceptional communication skills, both written and verbal.
* Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
* Proactive and results-driven mindset.
Benefits:
* Competitive salary of £45,000 - £50,000 per annum.
* Opportunity to work in a collaborative and supportive environment.
* Professional development and training opportunities.
* Comprehensive benefits package, including health and wellness programs.
If you are a dynamic and motivated professional with a passion for leading and optimising contact centre operations, then please apply.
Our client is a top-tier financial services firm committed to excellence and innovation within their contact centre operations. They believe in fostering a supportive and dynamic work culture where your expertise and ideas can drive impactful changes.
As the Contact Centre Manager, you will play a pivotal role in managing and improving our contact centre operations, focusing on the effective use of dialler systems to maximise efficiency and productivity. You will lead a dedicated team, ensuring top-tier customer service and operational excellence.
Key Responsibilities:
* Oversee the daily operations of the contact centre, ensuring seamless performance and high-quality customer interactions.
* Optimise dialler system settings and strategies to improve call efficiency and effectiveness.
* Monitor and analyse performance metrics, providing actionable insights to enhance team performance and achieve targets.
* Develop and implement training programs for staff to ensure high standards of service delivery.
* Manage staffing levels and schedules to ensure adequate coverage and support during peak times.
* Collaborate with senior management to develop and execute strategic initiatives that align with company goals.
* Handle escalated customer issues, ensuring prompt and effective resolution.
Requirements:
* Proven experience as a Contact Centre Manager, with a strong focus on dialler system management.
* Excellent leadership and team management skills.
* Strong analytical abilities and experience with performance metrics and reporting.
* Exceptional communication skills, both written and verbal.
* Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
* Proactive and results-driven mindset.
Benefits:
* Competitive salary of £45,000 - £50,000 per annum.
* Opportunity to work in a collaborative and supportive environment.
* Professional development and training opportunities.
* Comprehensive benefits package, including health and wellness programs.
If you are a dynamic and motivated professional with a passion for leading and optimising contact centre operations, then please apply.
Job number 1712968
metapel
Company Details:
Burton Recruitment
Company size: 5–9 employees
Industry: Recruitment Consultancy
Burton Recruitment is an Executive Search firm with an outstanding reputation.Specialising in:We offer a bespoke recruitment service, tailored to your...