About the Business

We are looking to hire an enthusiastic and confident individual to join our team of 8 Account Opening and Transitions Analysts. The individual should be organised, have good time management, be a team player who has strong attention to detail and communication skills. The individual will follow processes to ensure the smooth opening of and amendments to accounts for our clients, as well as account transfers.

About the Role

The successful candidate will liaise with Investment Managers across the business, as well as their teams to ensure the smooth opening of or amendments to client accounts, including General Investment Accounts, ISAs, Bare Trusts, SIPPs, Offshore Bonds, Trusts, Charities, Corporates and QROPS. The individual will be assigned to work with several Front Office teams from around the business. We encourage attendance at assigned team meetings and visiting any regional offices so that they get to know the teams they are working with.

The candidate will review account opening paperwork and create new accounts on the Company’s client management system (CRM), as well as perform client due diligence and money laundering checks in a timely manner. In addition, they will assist with the transfers in and out of client portfolios. We are always looking at ways to improve processes and efficiency, so the ideal candidate would demonstrate initiative and willingness to both follow and improve processes where possible.

The Key tasks will involve, but not limited to the following: *Checking and signing off new accounts and obtaining missing information if applicable.
*Performing AML and due diligence checks on new accounts and accounts changing service.
*Creating accurate and correctly structured client records on the CRM system.
*Liaising with Pension and Offshore Bond Providers to gain permission to open accounts where applicable.
*Assisting with the transfer in and out of portfolios and liaising with Pension and Offshore Bond providers where applicable.
*Assisting with the administration of deceased client accounts.
*Liaison with Front Office Investment Management teams and Operations to ensure timely processes of work and issue resolution.
*Relationship management with Front Office Investment Management teams.
About You

The candidate will ideally have 2-3 years’ experience in a similar role in Financial Services and experience of the Investment Management industry would be preferred, alongside the Financial Adviser industry.

They would preferably be confident with Word and Excel on an intermediate level, familiar with the WDX CRM and Figaro system or have experience of working with a Client Relationship Management System on a regular basis.

Investment Operations Certificate and AML qualifications are preferable but not compulsory.

The ideal candidate will have the following behavioural skills :

Attention To Detail

Handles tasks with thoroughness and accuracy.

Recognises and resolves errors.

Communication

Communicates clearly, listens effectively.

Written communication is concise and well presented, using appropriate grammar, style and language.

Technical

Has technical knowledge appropriate to the role, including relevant computer systems and keeps this knowledge up to date.

Time Management

Effectively balances priorities to meet agreed deadlines for individual and teamwork.

Demonstrates flexibility to adapt to changing business needs.

Teamwork

Acts as a resource to the team.

Treats colleagues with professionalism and respect.

Decision Making

Understands consequences of decisions and follows instructions. Acknowledges and learns from mistakes. Have the capability and drive to complete the tasks on their own.

Corporate Focus and Behaviour

Understands and applies current regulatory obligations and procedures to achieve compliance, including upholding TCF principles.

Willingness to learn.

Good operational knowledge of departmental processes.

Develops basic knowledge of the industry and ensures individual work contributes to the success of the Company.

Demonstrates initiative and capability within the role and shows potential for future development.

Client Focus (Internal and External)

Assists the team in developing and maintaining appropriate internal and external business relationships, using the appropriate communication method.

#LI-VS1 #QC

Inclusion & Diversity

We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.

Values

Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.
Always curious: We continuously seek new ideas and knowledge so we’re one step ahead of our clients’ needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures.
Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation.
Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.

Core Benefits

Holiday: 182 hours (26 days)

Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.

Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.

Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children.

Life Assurance: 4x your salary.

Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence.