Are you a dynamic leader with a passion for operational excellence? Do you thrive in a role where you can make a tangible impact on the day-to-day business operations? If so, we have the perfect opportunity for you!
Reed is working with a rapidly expanding company with a strong presence across the UK, USA, and Australian markets. We are seeking an Operations Coordinator to oversee the day-to-day operations and drive our mission forward. This is your chance to work closely with our Managing Director and play a pivotal role in our success story.
Role: Operations Manager
Salary: £28,000 - £29,000
Location: Birmingham, Sutton Coldfield
Monday to Friday, full-time (Permanent)
As the Operations Coordinator, you will:
*Onboard and integrate new employees seamlessly into our team.
*Lead and manage all operational aspects in the absence of the Managing Director.
*Develop and maintain Standard Operating Procedures (SOPs) to ensure consistency and efficiency.
*Monitor and maintain training records, organising employee training as needed.
*Track performance and productivity through KPIs and timesheets.
*Implement and improve processes to enhance service delivery and customer satisfaction.
*Analyse and summarise monthly reports to provide actionable insights.
*Motivate and inspire employees to maintain high standards of quality control and customer service.
*Engage in both tactical and strategic activities to support business growth.
*Perform additional duties as required to support business needs.
Required Skills & Qualifications:
*Proven experience in operations or a similar role.
*Strong leadership skills with the ability to motivate and delegate responsibilities.
*Excellent organisational skills and attention to detail.
*Experience in process improvement and service delivery optimisation.
*Commitment to the welfare and wellbeing of team members.
*Flexibility to perform ADHOC duties as required.
Apply now and be a part of something truly special!