Receptionist/ Switchboard
Salary: £24k
Contract: Perm
Hours: Mon-Fri (9am-5pm or 9:30am-5:30pm)
Location: Manchester City Centre - onsite role
Keywords: Client Coordinator, Customer Service, Manchester City Centre
Our client is seeking a dedicated and enthusiastic Client Coordinator to join their dynamic team in Manchester City Centre. This role offers an exciting opportunity to deliver world-class service and exceed member expectations, playing a vital part in the Client Experience Team. The successful candidate will be the first point of contact for incoming telephone calls and emails, always ensuring efficient and professional communication. With a competitive salary of £24k, this role provides an excellent platform for career growth within a multi-award-winning environment.
*Deliver world-class service
*First point of contact for members
*Competitive salary of £24k
What you’ll do:
As a Client Coordinator, your role will be pivotal in providing support to our ever-growing membership base across Great Britain. You will excel in enthusiasm as part of our Client Experience Team. Your day-to-day responsibilities will include answering incoming calls, evaluating and allocating requests, maintaining member confidentiality, establishing efficient working relationships, managing team’s absence records, dealing with emails promptly, managing incoming post, ordering flowers and hampers for incentives, and managing various inboxes. Your ability to work under pressure in a fast-paced environment will contribute significantly to our commitment to delivering world-class service.
*Answer incoming calls professionally and efficiently
*Evaluate and allocate requests made over the phone
*Establish and maintain efficient working relationships with colleagues and members
*Monitor team’s absence, sickness, holidays and overtime
*Ensure all emails are dealt with in a timely manner and forwarded onto the appropriate department/person
*Manage incoming post for the department
*Order flowers and hampers for team incentives
*Manage the H&S inbox and forward to relevant team members
*Send our letters via the post
*Monitor the incoming post and sort to the relevant teams
What you bring:
As a Client Coordinator, you bring along a ’can-do’ attitude, a thirst for knowledge and excellent communication skills. Your strong time management skills enable you to handle multiple tasks simultaneously while maintaining high standards of work. Your ability to thrive in a fast-paced environment coupled with your dynamic and flexible approach to tasks makes you an ideal fit for this role. Previous experience in customer service or a similar role would be advantageous but not essential as we value your passion for delivering exceptional service above all.
*Excellent communication skills
*Strong time management skills
*Ability to work in a fast-paced environment
*Dynamic and flexible approach to tasks
*’Can-do’ attitude and thirst for knowledge
*Experience in customer service or similar role
What sets this company apart:
This is an incredible opportunity to join a multi-award-winning company that values its employees’ growth and development. The office is fast-paced and busy which allows exposure to a wide variety of customer service issues across different sectors. They ensure that everyone who works there has the resources they need to build their careers through training and development opportunities.
What’s next:
Ready to take the next step in your career? Don’t miss out on this exciting opportunity!
Apply today by clicking on the link. We look forward to receiving your application!
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates