**Unlock Your Potential: Become a Customer Service Desk Advisor**
Are you ready to embark on a career that not only challenges but rewards your expertise in customer service? This company, a pioneering leader in the automotive sector, specialising in the design, manufacture, and distribution of vehicle wash and care solutions, is looking for an ambitious and dedicated Customer Service Desk Advisor to join their dynamic team. With over 70 years of innovation and excellence, this role offers a unique opportunity to contribute to a company that values high returns for the car wash business and a dynamic experience for users.
**What You Will Do:**
- Efficiently plan engineers’ routing to prioritize visits, ensuring the highest level of service delivery.
- Deliver exceptional customer service, increasing customer loyalty and securing repeat business.
- Utilize your computer literacy to manage customer queries and transactions smoothly.
- Inform customers about additional products and services, enhancing their overall experience.
- Handle quotations and customer enquiries with precision and care.
- Coordinate the booking of relevant parts for jobs carried out, ensuring a seamless service process.
**What You Will Bring:**
- A minimum of 1 year’s experience in a service advisor role, preferably within a related industry.
- Strong time management skills and the ability to meet customer expectations effectively.
- Excellent communication and organisational skills, with a professional approach to customer service.
- Confidence in using computer systems to manage workloads and customer information.
- A commitment to the company’s values, with a focus on maximising customer satisfaction.
**Company Contribution & Industry Information:**
The role of Customer Service Desk Advisor is instrumental in maintaining the company’s reputation as a leader among car wash suppliers. By ensuring the efficient operation and servicing of car wash equipment, you will play a pivotal role in sustaining the innovation and improvement ethos that the company prides itself on. This position not only supports the automotive sector’s growth but also contributes to a greener, more efficient future.
**Location:**
This full-time role is based in a vibrant and accessible location, with the added benefit of free parking and a comfortable working environment. Monday to Thursday, 8.30am until 5.30pm, and Friday, 8.30am until 3.00pm, with a 1 in 3 weekend rota basis, working from home.
**Take the Next Step:**
If you are a dedicated professional with a passion for customer service and a desire to make a significant impact in a leading company, the role of Customer Service Desk Advisor is your next career move. With competitive pay, including a weekend allowance that significantly boosts your annual earnings, and a range of benefits from casual dress to a company pension, this is an opportunity not to be missed.
Apply today and be part of a company that is shaping the future of the automotive care industry. Your journey towards achieving excellence in all aspects of customer service starts here.
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.