IT Support Specialist (1st and 2nd Line)
Location: London
Duration: 3+ Month Contract(Potential Extension)
Pay Rate: 160- 188 Pound per hour Inside IR35
Work Arrangement: 100% Onsite
We are seeking a proactive and customer-focused IT Support Specialist to join our client team in London. This is an exciting opportunity to provide first and second-line IT support, ensuring smooth operation and maintenance of production and development systems. If you have a strong technical understanding and a passion for delivering exceptional customer service, we’d love to hear from you!
Key Responsibilities: *Provide technical support for hardware, software, and network issues, both remotely and onsite.
*Troubleshoot and resolve Windows 10, Microsoft Office, and desktop hardware issues.
*Support the imaging process and build new laptops for deployment.
*Handle mobile device support for iOS and Android platforms.
*Provide basic printer support and assist with related technical queries.
What We’re Looking For: *Demonstrated technical knowledge of IT infrastructure environments.
*Experience with L1 and L2 troubleshooting in a professional environment.
*Strong understanding of customer service principles and the ability to effectively communicate with users.
*Relevant experience with Windows 10, Microsoft Office, and desktop hardware.
*Knowledge of laptop imaging processes and basic network concepts.
This is an urgent opportunity and hiring manager is looking to interview soon. If interested then please apply with a copy of your CV or send your CV to khushboo . pandey @ randstad. Co. uk
Randstad Technologies is acting as an Employment Business in relation to this vacancy.