A fantastic opportunity has become available for a Customer Service Manager with leadership skills and extensive customer service experience. The client is a leader within their field providing innovative and high-quality products.
Managing a small team, you will be setting performance measures and developing strategies to improve customer experience.
Based near Woburn this position is a hybrid role requiring 2-3 days in the office.
Duties of the Customer Service Manager:
*Oversee daily operations of the customer service team both internal and external.
*Monitor the set performance targets.
*Develop and implement new customer service policies to increase effectiveness.
*Provide mentorship and training to your team, supporting them in developing a top customer service team to work alongside the Business development team.
*Resolve and manage any issues that are escalated.
*Collaborate with other departments.
*Ensure full compliance with company regulations and standards.
Personal Attributes:
*Have extensive customer service experience.
*Experience working toward personal and team KPI’s.
*Be a strong leader and proven to motivate and develop your team.
*Show good communication skills both written and verbal.
*Comfortable on computers being able to use Microsoft Office packages to include Microsoft Word, Excel and Outlook alongside CRM’s.
*Work well on your own initiative and within supporting a team.
*Demonstrate problem solving skills with the ability to prioritise.
Offering £35,000- £40,000 per annum and great benefits to include free lunches on Mondays, 25 days holiday plus bank holidays, relaxed dress code and an onsite gym.
If you think you have the required skills and would like to be considered for the role, please apply now.
K2 Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.