Join a fast-growing insurance company and play a key role in delivering exceptional customer service!
We’re looking for a Complaints Handler to manage escalated customer complaints, investigate thoroughly, and resolve issues with efficiency and care. If you’re detail-oriented, solutions-focused, and thrive in a fast-paced environment, this is the opportunity for you.
The Complaints Handler Responsibilities:
*Record and manage complaints, ensuring timely resolutions.
*Investigate complaints thoroughly, liaising with internal teams and partners.
*Provide clear, well-crafted written responses and updates to customers.
*Ensure compliance with FCA regulations and internal policies.
*Collaborate with the Compliance Team on monitoring activities.
Our Ideal Complaints Handler:
*Previous experience in customer service within financial services; complaint handling experience is a big plus!
*Strong attention to detail, excellent communication skills, and a proactive work ethic.
*Ability to work under pressure and meet tight deadlines.
*Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Benefits of the Complaints Handler:
*Competitive salary and benefits package.
*Company pension contributions
*Health Insurance after passing probation
*Insurance Qualification support
*26 days holiday which increases with length of service
*Free on-site gym facilities
*Discounts platform for local restaurants and more
*Central Manchester location with great transport links.
Ready to take the leap?
If you’re looking for an exciting opportunity as a Complaints Handler in Manchester within insurance, don’t delay and apply today!
For further information please contact one of our specialist consultants and quote job reference NJR15361