Job Description:
We are currently recruiting for a Day Concierge to join the team on a luxury residential estate based in South East London. You will be working as part of a team, providing excellent front of house assistance to residents.
Salary: £29,000 per annum
Rota: 4on 4off, 7am to 7pm - occasional flexibility required around shift times
Duties:
*Deliver excellent customer service to all residents.
*Greet all residents professionally and courteously.
*Proactively anticipate resident’s needs.
*Aid and engage with all guests/residents and colleagues within the development.
*Always act as an ambassador for the company.
*Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
*Verify all visitors, suppliers and contractors.
*Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking period review of CCTV system.
*Carry out regular building checks and log/report any maintenance that is required through the correct channels.
*Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.
*Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
*Ensure the communal areas are always kept clean, tidy, and presentable.
*Report any incidents, problems, or complaints to the appropriate manager in a timely manner.
*Dealing with guests/residents’ concerns or complaints, to include a follow up in person or in writing.
*Complete the am/pm/overnight operational reports and handover and report any operational issues.
*Assist with Move In’s/Move Out’s.
Requirements:
*Experience in Residential or 5* Hotels.
*Reliable and timekeeping.
*Immaculate presentation.
*Strong written and verbal communication skills in English.
*Have excellent communication skills.
*Experience in the highest level of customer service.
*Be able to demonstrate initiative.
The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.
Salary: £29,000 per annum
Rota: 4on 4off, 7am to 7pm - occasional flexibility required around shift times
Duties:
*Deliver excellent customer service to all residents.
*Greet all residents professionally and courteously.
*Proactively anticipate resident’s needs.
*Aid and engage with all guests/residents and colleagues within the development.
*Always act as an ambassador for the company.
*Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
*Verify all visitors, suppliers and contractors.
*Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking period review of CCTV system.
*Carry out regular building checks and log/report any maintenance that is required through the correct channels.
*Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.
*Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
*Ensure the communal areas are always kept clean, tidy, and presentable.
*Report any incidents, problems, or complaints to the appropriate manager in a timely manner.
*Dealing with guests/residents’ concerns or complaints, to include a follow up in person or in writing.
*Complete the am/pm/overnight operational reports and handover and report any operational issues.
*Assist with Move In’s/Move Out’s.
Requirements:
*Experience in Residential or 5* Hotels.
*Reliable and timekeeping.
*Immaculate presentation.
*Strong written and verbal communication skills in English.
*Have excellent communication skills.
*Experience in the highest level of customer service.
*Be able to demonstrate initiative.
The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.
Job number 1717053
metapel
Company Details:
FPMR Ltd
PMR are a team of specialist property consultants who take the time to understand your specific needs and who have a thorough in-depth knowledge of th...