3rd Line Support
other jobs MORRIS SINCLAIR RECRUITMENT LTD
Added before 1 Days
- England,South East,Hampshire,Fareham
- full-time
- £40,000 - £45,000 per annum
Job Description:
*Award-winning solutions provider for IT, Telco, connectivity & security.
*3rd Line Senior Support Engineer for growing team.
*O365, InTune, MS Windows, Linux, infrastructure, virtualisation, networking.
3rd Line Support Engineer for an award-winning IT service provider established for over 18 years with a UK-wide customer base delivering business IT, telecommunications, connectivity and security solutions who pride themselves on best in class customer service.
Senior Support Engineer sought to join a growing team leading the support of customers solutions – from small office-based hardware deployments to enterprise business solutions across multiple cloud hosted environments.
This role requires a strong service desk background, great all-round knowledge of technologies, excellent problem-solving skills, and the ability to manage multiple tasks efficiently whilst maintaining communication with customers.
Responsibilities
*Provide 3rd level technical support to customers, resolving complex hardware and software issues and reducing reoccurring incidents.
*Collaborate with, and mentor junior members of the service desk team, providing escalation, sharing knowledge and driving standards.
*Provide technical assistance with the planning and implementation of internal and customer IT Projects.
*Create and maintain documentation for technical procedures, configurations and solutions.
*Support the Sales and Account Management Teams with customer-facing technical pre-sales assistance.
*Deliver product presentations and demonstrations, providing support at external and internal customer facing events.
*Maintain and improve existing systems while ensuring a proactive approach to system optimisation and security.
*Participate in 24/7 on call rota.
Skills
*Strong problem solving and troubleshooting skills.
*Excellent communication skills.
*Strong technical experience of administering domains, Office365 and Intune environments.
*Experienced in both Linux and Windows operating environments.
*Knowledge of Public DNS and PKI Infrastructure
*Experience with Azure, VMware and Proxmox virtualisation.
*Understanding of networking fundamentals (routing, switching, VLANs, IPSec and firewalling)
*Versatility and the ability to manage multiple workstreams.
The successful candidate will also be required to participate in the on-call rota for 1 week of 24/7 remote cover once every 1-2 months.
Full-time on site during probation and once probation completed 1 day / week remote working available.
Benefits
*1 day / week remote working following successful completion of probation.
*Full training provided and career progression opportunities.
*Monthly team budget for team activities.
*Company Events, including occasional trips abroad!
*Annual Leave: 20 days holiday per year plus bank holidays, with the addition of one extra day for every year of service (up to 25 days).
*On-site Parking.
*Pension Scheme
*Cycle-to-Work Scheme
*Employee Wellbeing Support
*3rd Line Senior Support Engineer for growing team.
*O365, InTune, MS Windows, Linux, infrastructure, virtualisation, networking.
3rd Line Support Engineer for an award-winning IT service provider established for over 18 years with a UK-wide customer base delivering business IT, telecommunications, connectivity and security solutions who pride themselves on best in class customer service.
Senior Support Engineer sought to join a growing team leading the support of customers solutions – from small office-based hardware deployments to enterprise business solutions across multiple cloud hosted environments.
This role requires a strong service desk background, great all-round knowledge of technologies, excellent problem-solving skills, and the ability to manage multiple tasks efficiently whilst maintaining communication with customers.
Responsibilities
*Provide 3rd level technical support to customers, resolving complex hardware and software issues and reducing reoccurring incidents.
*Collaborate with, and mentor junior members of the service desk team, providing escalation, sharing knowledge and driving standards.
*Provide technical assistance with the planning and implementation of internal and customer IT Projects.
*Create and maintain documentation for technical procedures, configurations and solutions.
*Support the Sales and Account Management Teams with customer-facing technical pre-sales assistance.
*Deliver product presentations and demonstrations, providing support at external and internal customer facing events.
*Maintain and improve existing systems while ensuring a proactive approach to system optimisation and security.
*Participate in 24/7 on call rota.
Skills
*Strong problem solving and troubleshooting skills.
*Excellent communication skills.
*Strong technical experience of administering domains, Office365 and Intune environments.
*Experienced in both Linux and Windows operating environments.
*Knowledge of Public DNS and PKI Infrastructure
*Experience with Azure, VMware and Proxmox virtualisation.
*Understanding of networking fundamentals (routing, switching, VLANs, IPSec and firewalling)
*Versatility and the ability to manage multiple workstreams.
The successful candidate will also be required to participate in the on-call rota for 1 week of 24/7 remote cover once every 1-2 months.
Full-time on site during probation and once probation completed 1 day / week remote working available.
Benefits
*1 day / week remote working following successful completion of probation.
*Full training provided and career progression opportunities.
*Monthly team budget for team activities.
*Company Events, including occasional trips abroad!
*Annual Leave: 20 days holiday per year plus bank holidays, with the addition of one extra day for every year of service (up to 25 days).
*On-site Parking.
*Pension Scheme
*Cycle-to-Work Scheme
*Employee Wellbeing Support
Job number 1717073