Job Description: Reception and Administrative Support
Overview: We are seeking a dedicated individual to provide a professional reception service to clients accessing our services. The role involves ensuring that clients access the correct service while maintaining confidentiality when dealing with all information and material.
Key Responsibilities:
*Providing client reception and administrative support to all client services.
*Establishing and maintaining client booking systems and appointment allocations across a variety of services.
*Communicating information with clients on service availability and eligibility.
*Carrying out initial screening.
*Accurate record keeping and use of CRM tools (Customer/Client Relationship Management).
*Attending team meetings.
*Checking on client exclusions and alerts on entry to the building.
*Registering attendance at the Support Centre.
*Operating within organisational health and safety procedures.
*Building effective, positive relationships with clients while maintaining professional boundaries and ground rules.
*Dealing with difficult and challenging client behaviour.
*Day-to-day management of the client reception, working alongside volunteers and staff to ensure the professional operation of the reception.
*Managing correspondence, including phone calls and messages, emails, letters, and packages, alongside volunteers.
*Managing the storage of confiscated prohibited items from clients and reporting to the correct manager for removal where appropriate.
*Supporting the induction of volunteers to client reception duties, in liaison with the Volunteer Lead.
*Performing photocopying and scanning as required.
*Supporting business reception as required.
*Undertaking other tasks as requested by your line manager or other senior manager.
Working Conditions:
*There may be a requirement to travel to other sites or outreach locations. Travel expenses will be paid for any journeys undertaken.
*All frontline staff members are required to work Bank Holidays on a rota basis.
Who We Are Looking For: We welcome applications from people with lived experience of some of the issues our clients face, including homelessness, mental health, substance use, or the criminal justice system. If you are stable in your recovery and feel motivated to use your experience to support others through a similar journey, we would love to hear from you.