Job Summary/Introduction
Insurance Advisor (Renewals advisor) - Customer service
Salary: £25,000 - £27,000 per annum + Bonus (Base salary negotiable dependant on experience)
Location: Glasgow
Office based, Monday to Friday 09.00am - 17.00pm
Full time, Permanent
Job description

Keywords: Customer Service, Insurance, Call centre, Contact centre, Inbound calls, Renewals, Retentions, Sales.

We are seeking a dedicated and enthusiastic Renewals Advisor to join our dynamic team. This job offers an excellent opportunity to work in a fast-paced environment, providing top-notch customer service and administrative support related to insurance needs. The successful candidate will be responsible for ensuring the best possible customer journey, adhering to company and FCA rules and guidelines.
*Competitive salary range of £25,000 - £27,000 per annum (Base salary negotiable dependant on renewals experience) + Bonus
*Opportunity to work in a leading insurance provider
*Dynamic and supportive work environment
*Monday to Friday working hours
*Glasgow, office based
What you’ll do:

As a Customer Service Advisor in renewals, you will play a pivotal role in enhancing the customer journey. You will be responsible for providing excellent customer service, handling queries, administering policies and offering support across all insurance products.
*Provide an excellent level of customer service (dealing with queries and administering policies) as a Renewal & Service Advisor offering support via the full range of products provided
*To provide a friendly and efficient service notifying customers of all relevant information complying with the company and FCA requirement.
*Plan and process renewals to efficiently control your own, and others within the teams, workload ensuring individual and company service standards are achieved.
*Plan and process mid-term adjustments and customer service queries to efficiently control your own, and others within the teams, workload ensuring Individual and company service standards are achieved.
*To achieve objectives of individual and team goals and to contribute to the team developing effective relationships internally and externally.
*Make a positive input into the team effectiveness, suggesting improvements to work systems and processes.

What you bring to the job:
*Background in the insurance industry, preferably motor.
*Renewals, sales or retentions experience
*Self-motivation and ability to work independently
*Excellent organisational and time-management skills
*Exceptional oral and written communication skills
*Proficiency in IT
If you’re interested in the following job opportunity apply online today!
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates