3rd Line Infrastructure Engineer
other jobs IMT Resourcing Solutions
Added before 1 hours
- England,South West,Gloucestershire
- full-time
- £35,000 - £40,000 per annum
Job Description:
Job Title: 3rd Line Infrastructure Engineer
Location: Cirencester (Hybrid + Field Work)
Salary: Up to £40,000 + Car Allowance or Company Vehicle
About Us:
My Client who is a rapidly growing Managed Service Provider (MSP) with a reputation for delivering exceptional IT services to a diverse range of clients. Based in Cirencester, they pride ourselves on our collaborative culture and commitment to employee development. As our team expands, we’re looking for a talented and motivated 3rd Line Infrastructure Engineer to join us on this exciting journey.
The Role:
This hybrid position offers the best of both worlds – the dynamic environment of on-site fieldwork combined with hands-on helpdesk responsibilities. You’ll be the technical backbone of our team, tackling complex infrastructure challenges, supporting client sites, and ensuring our service desk continues to deliver world-class support.
As our service desk grows, this role comes with clear progression into a Team Lead position, giving you the chance to shape the future of our support operations.
Key Responsibilities:
*Delivering 3rd line support for complex technical issues, both remotely and on-site.
*Managing and maintaining client infrastructure, including servers, networks, and cloud environments.
*Acting as a technical escalation point for 1st and 2nd line engineers.
*Assisting with project implementation and infrastructure upgrades.
*Building strong relationships with clients to ensure outstanding service delivery.
*Providing mentorship and guidance to junior team members as you transition into leadership responsibilities.
What We’re Looking For:
*Strong experience in 3rd line support within an MSP or similar environment.
*Expertise in Microsoft environments, including Microsoft 365 suite, Active Directory, and Windows Server.
*Solid networking knowledge (DNS, DHCP, firewalls, and VPNs).
*Experience with virtualisation technologies (VMware/Hyper-V).
*Experience with phones VIOP phones systems (Gamma Horizon)
*Knowledge of Network Security (Barracuda Networks, SentinelOne)
*A proactive, client-focused mindset with excellent problem-solving skills.
*A full UK driving licence (essential for on-site work).
What’s In It For You?
*Competitive salary of up to £40,000.
*Additional car allowance or a company vehicle for on-site visits.
*Hybrid working model for a better work-life balance.
*Defined career progression path to Team Lead as the service desk grows.
*Support for professional development, including certifications.
*A friendly, supportive team culture where your ideas and contributions are valued.
Join Us:
If you’re ready to take the next step in your career and want to grow with a forward-thinking MSP, we’d love to hear from you. Apply now and help us continue to build a world-class IT service team.
Recruiter: Callum Thompson
Location: Cirencester (Hybrid + Field Work)
Salary: Up to £40,000 + Car Allowance or Company Vehicle
About Us:
My Client who is a rapidly growing Managed Service Provider (MSP) with a reputation for delivering exceptional IT services to a diverse range of clients. Based in Cirencester, they pride ourselves on our collaborative culture and commitment to employee development. As our team expands, we’re looking for a talented and motivated 3rd Line Infrastructure Engineer to join us on this exciting journey.
The Role:
This hybrid position offers the best of both worlds – the dynamic environment of on-site fieldwork combined with hands-on helpdesk responsibilities. You’ll be the technical backbone of our team, tackling complex infrastructure challenges, supporting client sites, and ensuring our service desk continues to deliver world-class support.
As our service desk grows, this role comes with clear progression into a Team Lead position, giving you the chance to shape the future of our support operations.
Key Responsibilities:
*Delivering 3rd line support for complex technical issues, both remotely and on-site.
*Managing and maintaining client infrastructure, including servers, networks, and cloud environments.
*Acting as a technical escalation point for 1st and 2nd line engineers.
*Assisting with project implementation and infrastructure upgrades.
*Building strong relationships with clients to ensure outstanding service delivery.
*Providing mentorship and guidance to junior team members as you transition into leadership responsibilities.
What We’re Looking For:
*Strong experience in 3rd line support within an MSP or similar environment.
*Expertise in Microsoft environments, including Microsoft 365 suite, Active Directory, and Windows Server.
*Solid networking knowledge (DNS, DHCP, firewalls, and VPNs).
*Experience with virtualisation technologies (VMware/Hyper-V).
*Experience with phones VIOP phones systems (Gamma Horizon)
*Knowledge of Network Security (Barracuda Networks, SentinelOne)
*A proactive, client-focused mindset with excellent problem-solving skills.
*A full UK driving licence (essential for on-site work).
What’s In It For You?
*Competitive salary of up to £40,000.
*Additional car allowance or a company vehicle for on-site visits.
*Hybrid working model for a better work-life balance.
*Defined career progression path to Team Lead as the service desk grows.
*Support for professional development, including certifications.
*A friendly, supportive team culture where your ideas and contributions are valued.
Join Us:
If you’re ready to take the next step in your career and want to grow with a forward-thinking MSP, we’d love to hear from you. Apply now and help us continue to build a world-class IT service team.
Recruiter: Callum Thompson
Job number 1718513
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Company Details:
IMT Resourcing Solutions
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