*Log and distribute reactive calls to engineers in line with SLAs/KPIs.
*Liaise with site engineers to ensure jobs are responded to and updated in real t
*Process completed paperwork and action additional required where applicable.
We specialise in the design, installation, service and maintenance of integrated security systems and manufacture specialist
equipment. We work with a wide range of public and private sector businesses and have achieved a reputation for quality, care and reliability which is second to none.
Our absolute ambition is to provide and maintain a premium service in the industry with staff wellbeing, safety and environmental
considerations at the forefront of our services.
 
Our strategy is to achieve a premium service and a commitment to employees, customers and all stakeholders. We provide an environment of quality and care helping employees engage with our customers, putting them at the heart of what we do.
 
We are seeking an enthusiastic and dedicated Incident Management Coordinator to join our Mansfield team. This is an excellent opportunity for someone looking to develop their career and become a valued member of the team. You should be positive and enthusiastic having the ability to provide the client with a premium service and the capability to work independently or within a team when required.

Location: Mansfield

This is an excellent opportunity for an individual looking to grow their career and become a valued member of the Service & Maintenance team.
You should be positive and enthusiastic with excellent customer service skills.
 
The role involves:
• Log and distribute reactive calls to engineers in line with SLAs/KPIs.
• Liaise with site engineers to ensure jobs are responded to and updated in real time.
• Process completed paperwork and action additional required where applicable.
• Liaise with the customer to ensure all updates are communicated effectively.
• Ensure completed calls are costed in accordance with contract terms.
• General promotion of the Company and it’s services.
• Updating/maintaining the Company’s maintenance software in line with compliance.
 
Key Experience/qualifications
• Good IT skills and a familiarity with Microsoft packages are essential.
• Excellent customer service skills.
• You will be a team player with ambition.
• Be able to communicate and build successful working relationships with customers and other employees.
• Excellent verbal and written communication skills.
• Administration qualification (desired).
• Industry knowledge would be beneficial.
 
You should also have the ability to:
• Work on your own initiative or as part of a team.
• Work well under pressure and be able to meet deadlines.
• Have good attention to details and organisation skills.
• Have the desire to learn and continually improve your knowledge.

Working hours: Monday – Friday 8.00am – 5.00pm
Salary: Competitive dependant on experience, skills and qualifications
Benefits: High Performance Club Awards, Pension Scheme, Life and Accident Insurance, Medical Cash Plan, Birthday Holiday,
Cycle to Work Scheme, Employee Assistance Programme.