AV Services Delivery Manager
other jobs Concept Human Solutions
Added before 2 hours
- England,London
- full-time
- £55,000 - £65,000 per annum
Job Description:
UNDERSTANDING, SERVICE, TRUST
3 Words that Guarantee Results in Recruitment
London AV Services Delivery Manager salary circa £63,000
A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.Our immediate requirement is for an experienced AV Services Manager to be a key part of our London team, proAV and working onsite at a leading Global Investment Bank.
This is an exciting opportunity for an exceptional AV Services Manager to join an established operation with scope to drive and enhance delivery at every opportunity.
*Full ownership of all aspects of day to day service delivery into meeting room and AV enables spaces used by clients and partners.
* Full responsibility for the service deliverables by large onsite engineering teams.
* Experienced in building relationships with other dependant teams.
* Primary point of contact onsite for the client.
* Consultation & advice to client regarding various matters.
* Providing a senior level of technical support at the point of escalation.
* Operational coordination between proAV teams including the technical helpdesk, field service, projects teams and client liaison.
* Staff management to the onsite BAU team/s.
* Rota for the AV team for the week ahead & for the BAU team for the year ahead.
* Onboarding and training new staff members.
* Conduct regular one to one meeting’s with individual staff members and document as required.
* Conduct weekly meetings to consistently improve the onsite service.
* Assist human resourcing with return-to-work interviews (RTW), probation reviews, and incident investigations.
* Assist with the recruitment process when required to conduct interviews and provide feedback to the recruitment team.
* Identify and support training requirements or skills gaps within the BAU team.
* Performance improvement management if required.
* Ensuring the whole team are Health & Safety Compliant (WAH & Manual Handling).
* Provide comprehensive reporting to the proAV Senior Account Manager.
* Attend monthly service review meetings.
* Monthly collation entry and reporting of client related statistical data.
* Creating and Maintaining department documents including SOPs.
* Proactively driving service improvements whenever possible.
*Full ownership of the meeting room AV experience.
*Project coordination work as required, including client liaison, on-site coordination, PO generation and implementation.
Desirable skills
*Experience in using Zoom with Breakout rooms for high profile hybrid meetings.
*Good technical knowledge of corporate meeting room AV technologies.
*In depth experience in using ticket management systems.
*Experienced manager used to managing a large team of onsite engineers over a number of locations.
Benefits:
* 3% pension contribution (after 3 months probation period)
* 23 days holiday in first year (holiday years rising after length
of service January to December) to 25 during 3rd year
* Death in service benefits (3 x annual salary)
* Private medical insurance (after 3 months probation period)
* Join a company who will value you
3 Words that Guarantee Results in Recruitment
London AV Services Delivery Manager salary circa £63,000
A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.Our immediate requirement is for an experienced AV Services Manager to be a key part of our London team, proAV and working onsite at a leading Global Investment Bank.
This is an exciting opportunity for an exceptional AV Services Manager to join an established operation with scope to drive and enhance delivery at every opportunity.
*Full ownership of all aspects of day to day service delivery into meeting room and AV enables spaces used by clients and partners.
* Full responsibility for the service deliverables by large onsite engineering teams.
* Experienced in building relationships with other dependant teams.
* Primary point of contact onsite for the client.
* Consultation & advice to client regarding various matters.
* Providing a senior level of technical support at the point of escalation.
* Operational coordination between proAV teams including the technical helpdesk, field service, projects teams and client liaison.
* Staff management to the onsite BAU team/s.
* Rota for the AV team for the week ahead & for the BAU team for the year ahead.
* Onboarding and training new staff members.
* Conduct regular one to one meeting’s with individual staff members and document as required.
* Conduct weekly meetings to consistently improve the onsite service.
* Assist human resourcing with return-to-work interviews (RTW), probation reviews, and incident investigations.
* Assist with the recruitment process when required to conduct interviews and provide feedback to the recruitment team.
* Identify and support training requirements or skills gaps within the BAU team.
* Performance improvement management if required.
* Ensuring the whole team are Health & Safety Compliant (WAH & Manual Handling).
* Provide comprehensive reporting to the proAV Senior Account Manager.
* Attend monthly service review meetings.
* Monthly collation entry and reporting of client related statistical data.
* Creating and Maintaining department documents including SOPs.
* Proactively driving service improvements whenever possible.
*Full ownership of the meeting room AV experience.
*Project coordination work as required, including client liaison, on-site coordination, PO generation and implementation.
Desirable skills
*Experience in using Zoom with Breakout rooms for high profile hybrid meetings.
*Good technical knowledge of corporate meeting room AV technologies.
*In depth experience in using ticket management systems.
*Experienced manager used to managing a large team of onsite engineers over a number of locations.
Benefits:
* 3% pension contribution (after 3 months probation period)
* 23 days holiday in first year (holiday years rising after length
of service January to December) to 25 during 3rd year
* Death in service benefits (3 x annual salary)
* Private medical insurance (after 3 months probation period)
* Join a company who will value you
Job number 1720545