Customer Service Representative - E-commerce - Luxury English sparkling wine producer based in Mayfair.
*Hourly rate: £13.00 - £14.00 per hour
*Based: Mayfair
*Start date: Monday 25th November
*Duration: until end of January
*Fully Office based: Monday - Friday office based
*Hours: 09.00 - 17.30 each day
Job role:
An excellent opportunity to join a multiple award-winning luxury brand. They are now seeking to appoint a Customer Service Representative to join the team in Mayfair.
Like what you hear? Read on…
Reporting to the HR Manager, you will be responsible for all customer service-related enquiries, you will be supporting the digital team to ensure that information on the website is accurate and kept up to date.
Sounds interesting?...Daily duties include:
*First point of contact for all customer service enquiries and responding in a timely and professional manner.
*To always provide a high level of customer service when dealing with any internal or external requests
*Replying to general inquiries and managing following mailboxes for the company: Customer Service - including providing e-commerce and customer service support, coordinating emails between the e-commerce/dispatch centre, customers and the digital/e-commerce team
*Replying to customers queries, dealing with the complaints in polite and professional manner.
*Liaising with e-commerce team/managers for discounts and compensations approvals, for any ongoing online campaigns, liaising with production regarding any complaints.
*Ensuring all data is accurately updated and recorded
*Manage customer expectations, interact and display professionalism at all times.
*Work as part of a team and also work independently, managing your time appropriately, working efficiently at all times
*Undertake such other duties commensurate with the responsibilities of the role and any other reasonable management request.
To be successful in this role you’ll have:
*Experience of working in a Customer Service position
*Customer facing skills - telephone oriented
*Good interpersonal skills to with high degree of discretion and professionalism
*Ability to work under pressure and cope with conflicting priorities
*High level of resourcefulness and the ability to always solve problems using own initiative
*A good knowledge of Word, outlook and excel
*Have a flexible and willing and a can do attitude to work
*Must be a team player
Desirable skills:
*Good understanding of Microsoft Office software, specifically Word, Excel, PowerPoint and Outlook
*Experience of working in an SME
*Experience of working with a luxury brand or high-end retail
Please email your CV directly to:
This opportunity is being advertised by the Office Angels West End team.
Thank you for your interest in this role. All successful applications will be contacted within 5 working days. Due to the high volume of applications, we receive we do ask for your patience to wait to hear from the consultant rather than to call us directly.
If you have not heard after 5 working days, then unfortunately we were unable to consider your application on this occasion.
Office Angels West End branch look after roles in the following locations and all areas in between: Oxford Circus, Oxford Street, Covent Garden, Tottenham Court Road, Euston, Regent Street, Piccadilly, Leicester Square, Camden, Bond Street, Marble Arch, Marylebone, Mayfair, Baker Street, Edgware Road, Regents Park, St Johns Wood, Primrose Hill, Paddington, Hampstead.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.