As a Customer Service advisor you will be the first point of contact for residents including tax related enquiries. You will handle a variety of tasks from explaining council tax bills to setting up payment plans, answering enquiries and resolving any issues a resident may face. Your ability to offer exceptional customer service while handling sensitive information is key to the role. Key responsibilities: Handling inbound calls related to Tax Assist residents with understanding their tax bills, payments and account details. ? Set up and manage Direct debits, payment plans and other payment options ? Assist with tax related issues such as arrears, disputes and exemptions ? Ensure compliance with company policies, procedure and legal requirements ? Maintain accurate up to date record of customer interactions.
Essential: Experience of answering enquiries relating to TAX billing and recovery.
Essential: Experience of using Revenue systems such as NECNorthgate.
Essential: Must have a current BPSS certification that will cover the duration of the placement.