Customer Service Advisor *Job Type: Full-time
*Location: Didcot / Hybrid
*Hours: 37.5 hours per week - 08:30-17:30 
*Contract: 12 month contract 
Reed Oxford are looking for a customer service advisor to join one of our clients who are a global leader in development and manufacture.   You will be part of a friendly and supportive team, providing high-quality service to customers via phone, email and chat. You are responsible for managing customer orders, queries and updates, giving end-to-end service, recovering extra costs, and implementing improvement initiatives with other teams.
Day to Day of the Role: *Launch and oversee the order entry process, providing first-line support and escalating issues when necessary.
*Serve as the first point of contact for customers’ supply-related queries, collaborating with Sales, Technical, and Supply teams to find solutions.
*Monitor customer payment performance and follow up on unpaid or late payments, resolving queries as needed.
*Collect evidence of extra costs due to customer fault and seek endorsement for billing to support a fair freight recovery process.
*Support and deliver improvement initiatives as part of a cross-functional account team.
*Identify and implement potential process improvements.
Required Skills & Qualifications: *Highly organised with the ability to prioritise tasks effectively.
*A proactive learner with a keen interest in developing new skills.
*Ability to develop effective working relationships both internally and externally.
*Enjoys working in an inclusive, multicultural team environment.
*Experience with SAP, S4HANA or similar Enterprise Resource Planning software is desirable.
Benefits: *Free parking on-site.
*Subsidised lunch options with free coffee and tea available.
*Access to Wellbeing Support networks and events.
*Opportunity to gain unique customer perspectives and Order-To-Cash experience.
*Access to a Car share scheme.
To apply for the Customer Liaison Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.