Details of Role
*Manage, nurture and develop the Customer Support team, communicate job expectations and perform appraisals and job reviews.
*Contribute customer service information and recommendations to strategic plans and reviews.
*Processing, monitoring and ensuring customer orders are delivered on time.
*Work closely with our UK based Regional Sales team, producing reports and other strategic information.
*Answer customers’ questions, resolve problems, and maintain customer satisfaction and expectations.
*Managing our returns processes.
*Determine customer service requirements by maintaining regular contact with customers via phone and email.
*Assisting with existing carrier relationships
What we are looking for
*An experienced Customer Support operator (Supervisor or Manager level).
*Motivated and positive individual.
*Computer literate with experience of MS Office programs.
*Great interpersonal and organisational skills.
*Flexible approach to day to day tasks.
*Excellent attention to detail.