Customer Service Engineer Location: Huddersfield, West Yorkshire
Salary: £26k+ p/a DOE
Hours: Monday to Friday

Full time, Permanent Role
Are you a motivated professional with an engineering background looking to make a significant impact in a dynamic company? We are seeking a Customer Service Engineer to join our team and provide exceptional support to our customers.
Purpose of the Customer Service Engineer *Provide quick and efficient support to customer queries.
*Ensure all queries are directed to the correct department in a timely manner.
*Collaborate with the Quality Manager to investigate and reduce customer claims using our quality system.
The Key Duties of the Customer Service Engineer *Communicate with customers or suppliers via phone or email.
*Work with Sales, Design, Technical, and Production teams to support customer needs.
*Coordinate with the Service department to arrange site visits if required.
*Arrange customer visits/inspections with the factory.
*Log all customer claims in our system and ensure they are resolved promptly.
*Collaborate with the Documentation Control team to handle document requests.
*Utilise our Quality/NCR system to reduce future customer claims, including holding meetings with relevant departments.
The Key Requirements of the Customer Service Engineer *Strong character with good leadership qualities.
*Preferably an engineering background.
*Excellent communication skills.
*Self-motivated and proactive.
*Capable of handling difficult situations and working well under pressure.
*Strong work ethic to set the standard for behaviour, productivity, and conduct.
*Willingness to be flexible with day-to-day roles and working hours.
If you are interested in this role and want to know more, please apply or contact us for more information.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.