Intelligent Resource is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have several opportunities for Field Services Engineers based across the UK. This role is based in Southampton on a Permanent basis.
Job Title: Field Service Engineer
Job Location: Southampton
Role: Permanent (£22k- £23k + Benefits)
Job description:
As a Field engineer you will work with both commercial and residential clients to provide hardware technical and break fix support on Laptops, Desktops, Workstations, Tablets, Printers and Servers. You will have the opportunity to access the certification program for one of the world’s largest computer manufacturers.
Responsibilities:
*Be involved in installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices.
*To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines.
*Ensure assigned incidents are monitored, updated, and progressed in the system real time.
*Co-ordinate between clients and vendors to ensure timely resolution of problems.
Essential Skills:
*Applicant must have a full valid UK drivers’ licence, own car, and business insurance.
*Ability to resolve hardware issues and basic software problems