*Operations Manager
*Legal/ Insurance Industry Leader
*£60,000 - £70,000 plus enhanced benefits and bonus
*Leading a back-office function / business area
*1 or 2 days on site - Wakefield / W. Yorkshire
Client Details
Page Group are proud to be working in partnership with a genuine industry leader within the Legal Services Space. Our Client is experiencing strong commercial growth and performance and now have a need for an additional Operations Manager.
Reporting to the Executive Director, the role will oversee & own a Business Area and will lead performance with the support of a Team Leader network
Our client is a true champion of agile working, with the need to be office based only 1 or 2 times per week
Description
*Lead an operation to deliver against performance and service metrics, addressing and highlighting any performance issues
*Lead an operation through a population of Team Leaders, ensuring they are aware of what is required around performance, output and behaviours
*Prioritise and manage resources to deliver against business performance objectives & P&L expectations, identifying and addressing any potential issues at an early stage
*Ensure consistency is maintained within the operations around quality of work, team performance and behaviours
*Take ownership of operational HR issues around Behaviour, performance, training and any other related issues
*Implement the business wide strategy within the Operation, ensuring implemented metrics support the achievement of business wide goals
*Drive continuous improvement across the operations through rigorous review and testing of process and procedures, presenting and implementing positive changes where needed
*Manage operational risk within the Operation, putting in place plans to mitigate negative risk surrounding Case Management / Case Progression, Regulatory Compliance & Quality
*Manage and assign workload and work-flow across the operation through effective planning and resource management
*Work across the Operational Management team to create a culture of Continuous improvement & high levels of staff engagement
*Create and present reports to Executive Directors highlighting performance across the operations
*Optimise Case Progression across the Operation
*Ensure an exceptional level of service is provided to Partners / B2B Customers at all times
Profile
*Experience as an Operations Manager
*Previous management of team Leaders
*Have led a back-office operation - i.e Legal, Shared Service, Back Office, Case Management Operation for example
*Extensive stakeholder management across all levels including C-Suite
*Ability to implement business strategy and drive performance
*P&L Management
*Process & Continuous Improvement knowledge
*Ability to interpret, understand and act upon data
*Strong people leadership and management
Job Offer
The role of Operations Manager is a fantastic opportunity to join an industry leader within the Legal Services Space.
The position offers a salary of £60,000 - £70,000 depending on experience, along with:
*Discretionary annual bonus
*25 days holiday (growing to 30 over tenure) ability to buy and sell holiday
*5% matched pension
*Private Medical Insurance
*Life Assurance x4
*Ability to condense working week into 4 days (once per month)
*Genuine Hybrid Approach - 1 or 2 days in the office per week
*Further benefits to be disclsoed
Based in the Wakefield, W.Yorkshrie area, candidates are encouraged to apply across Yorkshire, Midlands, North West & North East, with fantastic road links accessible via M1 & M62