Join B&D Reside as a Resident Involvement and Engagement Manager!
Salary: £40,000 - £45,000 p.a.
Are you passionate about resident involvement and engagement? Do you thrive in a resident-focused environment? B&D Reside, is seeking a dynamic and proactive Resident Involvement and Engagement Manager to join their team and help redefine high standards for residents.
Some of What You’ll do:
*Deliver a comprehensive, efficient, and compliant resident involvement and engagement service
*Develop and implement an Involvement and Engagement Strategy, ensuring all teams actively contribute to delivering its key objectives and actions.
*Create, facilitate and deliver flexible and modern options for resident involvement that cater to diverse resident groups.
*Create and facilitate resident panels and engagement activities that scrutinise performance and shape future services and enhance resident satisfaction.
*Comply with service-related policies, statutory obligations as a landlord, such consumer standards and best practises.
*Develop and deliver engagement strategies to ensure compliance with building safety regulations.
*Capture resident feedback and insight through consultations, surveys, and focus groups to identify areas for improvement and enhance resident satisfaction.
*Collaborate with internal and external partners to shape the future of resident involvement and engagement within our client’s organisation.
*Establish a digital involvement and engagement platform to cater to the needs of a diverse resident base.
*Implement a multi-platform communications plan to keep residents informed and promote excellent service delivery.
*Promote contact with residents to develop high- trust relationships that enable tailored service delivery.
What You Need to Have:
*Experience in resident involvement and engagement or a related housing field.
*Demonstrable knowledge of legislative and regulatory requirements for resident involvement and engagement in a mixed tenure housing environment.
*Proven experience delivering involvement and engagement initiatives.
*Ability to work with vulnerable and hard-to-reach groups to develop cohesive neighbourhoods.
*Understanding of housing, estate management, health and safety, and their impact on residents and landlords.
*Excellent communication skills for various audiences, including written reports and presentations.
*Competency in interpreting and analysing information for meaningful reporting.
*Good IT literacy, including proficiency in Word, Excel, and Outlook.
*Full driving licence and access to a suitable vehicle for work-related activities.
Why Join Us?
If you’re seeking a role where you can make a meaningful impact in the housing sector and contribute to the success of a dynamic organisation, apply now. Join our client’s team as a Resident Involvement and Engagement Manager and help shape the future of resident involvement and engagement at B&D Reside.