Customer Service Advisor
Location: Petersfield
Salary: £24,000-£29,000 + Commission
Hours: 40 hours 5 days a week including 2 Saturdays a month. Shift: 9am-5:30pm
My clients who are luxury retailer of bedroom and household furniture are seeking a Customer Service Advisor to join their friendly team in Petersfield. You will be responsible for delivering an excellent service to all customers, maximising sales opportunities and ensuring a smooth process from start to finish. To apply for this role you will have proven customer service experience and have the ability to build rapport naturally.
Key Responsibilities:
Engage & respond to customer enquiries in a timely manner, understanding their requirements and providing accurate product information to help them select the right products - you must be confident face to face, by phone, on email and live chat
Write accurate detailed sales quotations in a timely manner
Proactively manage enquiries to convert leads into sales
Act as a brand ambassador, delivering a positive customer experience at every touch point
Resolve customer complaints and issues effectively with a positive attitude both verbally and written
Manage order fulfilment, working closely with suppliers and delivery teams
Stay informed about product updates, promotions and company news to provide accurate information to customers
Maintain detailed records of customer interactions and transactions in our database.
Review and update reports and spreadsheets to keep orders on track
Update and maintain sales literature, our e-commerce website and retail POS system (training will be given across all systems)
Key Skills & Experience:
Previous experience in a customer facing role
Excellent verbal and written communication skills, as well as impeccable attention to detail
Good numeric and negotiating skills
Able to learn quickly, and retain, a great depth of product knowledge
Passion for pleasing customers and delivering exceptional customer service
Highly proficient in using computer systems and software applications including a working knowledge of excel
A positive attitude, strong problem-solving skills, and the ability to work as part of a team are essential attributes for success in this role.
Benefits
Competitive salary + Commission structure (salary based on experience). Commission is uncapped and would increase with experience and ability.
31 days holiday (including bank holidays) in first year (up to 33 days with service)
Generous employee store discount
Free parking
Comprehensive training